Part Time Order Support Specialist Job at Do it Best Corp.
Part Time Order Support Specialist
Location: Fort Wayne, IN
Division / Department: Sales and Business Development / Order Support
Reporting to position: Order Support Supervisor
Travel: None
About the Role:
The Order Support Specialist will be responsible for order placement, shipment tracking, and responding to a variety of inquiries related to order support. This individual must possess excellent communication skills, attention to detail with a focus on accuracy, and a positive, service-oriented attitude. This Part-time team member will work 8-2 on weekdays.
If you have any prior experience working in any of the following positions, we strongly encourage you to apply: Data Entry, Call Center, Order Clerk
Responsibilities include…
Location: Fort Wayne, IN
Division / Department: Sales and Business Development / Order Support
Reporting to position: Order Support Supervisor
Travel: None
About the Role:
The Order Support Specialist will be responsible for order placement, shipment tracking, and responding to a variety of inquiries related to order support. This individual must possess excellent communication skills, attention to detail with a focus on accuracy, and a positive, service-oriented attitude. This Part-time team member will work 8-2 on weekdays.
If you have any prior experience working in any of the following positions, we strongly encourage you to apply: Data Entry, Call Center, Order Clerk
Responsibilities include…
- Participate in phone support rotation receiving member and vendor calls
- Answer hardware store calls regarding merchandise orders and shipments
- Respond appropriately with a positive demeanor to member objections and questions
- Provide information and instruction to members to assist with proper resolution to inquiries
- Assist the Order Support team when call volumes are high
- Research questions regarding various orders to resolve issues and questions
- Submit transfer orders between warehouses
- Escalate calls to various second-tier support as needed
- Monitor assigned reports for errors
- Log calls for knowledge base and historical research
- Develop and maintain productive working relationships with team members
Education and Experience…
- Experience with personal computers
- Ability to accurately interpret information as well as demonstrate problem-solving and analytical thinking skills
- Experience with Google Docs and Sheets
- Experience with Internet communications
- Experience with training/mentoring/coaching/helping others understand a process (customer service)
- Ability to communicate clearly
- Problem-solving experience
Additional considerations…
- Call center experience
- Experience using desktop software tools
Benefits available to you…
- Paid time off to foster work/life balance
- Profit sharing
- Bonus Pay opportunities
- Retirement funding opportunities
- Education reimbursement
- Health club reimbursement
- Career advancement opportunities
About Do it Best:
At Do it Best, we take pride in being the only U.S.–based and member-owned hardware & lumber/building material buying cooperative in the home improvement industry. We have made it our philosophy to serve over 3,800 member-owned locations across the United States and in over 50 countries by offering a full menu of exceptional merchandise and services to increase our member’s market share and profitability. By reaching over $4 billion in annual sales, Do it Best is the second largest co-op in the industry. Our success stems from our mission to make the best better, and our goal to help our members grow and achieve their dreams.
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