Order Entry/Customer Service Representative Job at Trimlite
$20 - $23 an hour
Company Summary:
Trimlite is a manufacturer of decorative door-lites, stile and rail doors and a wholesale distributor of doors, millwork and building material related products to the building trade.
Position Summary:
This individual is critical to developing good relationships with customers while receiving incoming customer calls, placing orders, and addressing and troubleshooting customer quality concerns.
Responsibilities:
- Receive & direct multiple inbound phone calls per day
- Resolve product inquiries & quoting needs over the phone
- Review, audit & enter customer purchase orders
- Determine the nature of order changes & provide insight to customers
- Receive & relay any production, accounting or shipping changes to all orders
- Audit each return or request to arrive at cost & time efficient solutions to each individual problem.
- Filter through & edit each inbound order via online portals for accuracy and efficiency
- Guide end users to solutions, depending on their needs
- Use materials provided & industry knowledge to guide customers through troubleshooting to solutions for each project
- Provide high quality customer service
- Guide all incoming foot traffic
- Other duties as assigned by manager
Qualifications:
- Excellent verbal and written communication skills, with proven negotiation skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Strong analytical and problem-solving skills
- Proficient with Microsoft Office Suite and related software
Education and Experience:
- HS Diploma or GED required
- 2+ years of order management experience
- 2+ years of customer service experience
- Experience in the door or building industry is a plus
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
Ability to commute/relocate:
- Tacoma, WA 98421: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Order entry: 2 years (Preferred)
- Customer support: 2 years (Preferred)
Work Location: In person
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