Under the direction of the General Manager, the Operations Manager is accountable for developing a high performing operations team dedicated to maintenance work on all Falcon aircraft types, and is responsible for driving all projects to a successful conclusion. Monitors schedules, budgets, personnel and quality to drive customer satisfaction up and costs down. Ensures all customer requirements / issues are addressed through collaboration with supporting departments. Coordinates all customer requirements associated with planned work scope. Provides for the primary point of contact for the site. Provides for the timely and accurate invoicing to the customer for services provided. This position is critical to the reinforcement of the excellent reputation of an OEM MRO. The Operations Manager is responsible for all site personnel, infrastructure, facilities, and logistics.

Duties / Responsibilities:

• Assigns projects and personnel to the assigned Managers, Supervisors, Crew Chiefs, and Crew Leaders.
• Monitors costs, expenses and overtime to maintain compliance within the guidelines approved by the General Manager and/or within department budgets.
• Works closely with Quality Department making sure that all assigned work complies with FAA regulations and Company Policies and Procedures.
• Manage and delegate accordingly the development, implementation, monitoring, and reporting of the plan to meet strategic goals.
• Plans, schedules on-the-job training and recommends specialized training, taking all necessary steps to provide an adequately trained work force including making sure that technical manuals and service bulletins are available and used.
• Works with the EHS Manager to ensure that adequate safety procedures are followed by personnel, including checking all equipment used to make sure it meets safety standards and taking necessary action to ensure that OSHA and Company safety policies are compliant in the department.
• Recommends new or additional tools and equipment and improved methods of operation to ensure productivity, reduce costs, and enhance safety, including capital needs and research for new markets/projects.
• Participates/develops in the annual Service Center capital operating budget preparation, and manages expenses during the fiscal year.
• Ensures all Company Policies and Procedures are complied with, taking prompt, appropriate action as needed.
• Monitors staff performance. Ensures performance appraisals are completed on time and ensures consistency and fairness of administration and ratings.
• Conducts job interviews, designates interviewers in his or her absence, to hire personnel to fill positions.
• Ensures complete and correct information is provided to Crew Leaders and Supervisors for their assigned projects.
• Manages department goals to meet or exceed customer expectations. Assists in resolution of customer disputes.
• Reviews the accuracy of daily non-productive labor and material charges/costs. Verifies hours worked for pay purposes for all assigned employees.
• Assists in estimates and cost gathering information as required. Reviews for accuracy.
• Communicates with customers and department personnel to support customer needs as required.
• Monitors and assists in developing specific objectives for assigned projects to assure corrective action is being taken as required, including resources, facility, labor and material.
• Assists in development and follow-through of contracts with various customers and vendors, including service center support, and/or repair centers, dealerships, etc.
• Monitors attendance of personnel within assigned area.
• Provides oversight and ensures compliance with RSM/QCM as applicable to departmental operations and personnel.
• Stays current with industry trends and FAA mandates.
• Performs other related duties as assigned by General Manager.