The Red Roof Inn is looking for a dedicated, energetic Guest Services Representative and/or Night Auditor to join our wonderful team. This position comes with on the job training and growth opportunities within the company.

Our company is constantly growing and we are looking for someone to grow with us! We are a dynamic hotel group in NC, looking to expand across the state. We are looking for people wanting to make a career out of this industry. If you have ever been interested in the Hotel Industry, starting at our front desk will be a great glimpse!

Job purpose

To consistently and professionally perform all front desk duties in accordance with hotel and brand standards. To provide award winning service and create a memorable experience for our guests.

Responsibilities

· Report to work on time and in proper uniform adhering at all times to company grooming standards.

· Anticipate guests’ needs, respond promptly and acknowledge all guests regardless of business volume.

· Maintain positive guest relations at all times. Have an above and beyond service mentality.

· Handle all guest requests, ensuring guest satisfaction.

· Monitor and maintain cleanliness, sanitation and organization of work area.

· Answer all incoming calls to the hotel.

· Communicate between guests and hotel departments including housekeeping, maintenance, and management.

· Maintain a professional voice, demeanor and appearance.

· Must be proficient with all “emergency” procedures that you are trained for.

· Perform necessary functions for setting up the next shift.

· Ensure that wake up calls are set up accurately and in a timely manner.

· Assist guests with reports of lost articles, following hotel policy.

· Ensure security of guest room access.

· Maintain confidentiality of guest information and hotel data.

Guest Relations

· Is proactive and demonstrates a sense of urgency when dealing with guest concerns.

· Is readily available and approachable to all guests.

· Interact with guests on a frequent basis to obtain feedback about their experience.

· Anticipate the needs of guests.

Team Interaction

· Encourage and build mutual respect and cooperation among team members.

· Communicate effectively with all property team members.

· Respond in a timely manner to all members of the Management Team.

· Be professional and courteous towards team members at all times.

Company/Brand Policies & Procedures

· Ensure that all brand standards are adhered to and that the brand culture is promoted within the department.

· Adhere to safety policies and procedures to ensure a safe working environment for all team members.

Qualifications

· High School diploma or equivalent.

· Willing to work flexible hours to include weekends, holidays and late nights.

· Must have at least 2 year guest service experience in similar size property.

· Must have valid driver’s licenses and clean driving record.

· Must have dependable transportation.

· Ability to perform job functions with attention to detail, speed and accuracy.

· Ability to prioritize and organize.

· Clear thinker, remaining calm and resolving issues using good, sound judgement.

· Ability to follow directions thoroughly.

· Ability to stand for long periods of time.

· Able to professionally handle guest concerns.

· Able to work effectively and efficiently with all departments.

· Maintain a professional appearance at all times.

· Able to multitask and work in a fast paced environment.

· Must have a passion for providing “excellent” customer service experience.

· Bilingual in Spanish and English a plus

· Ability to lift 25 lbs.

No phone call

Job Type: Full-time

Pay: $13.00 - $14.50 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Front Desk: 1 year (Required)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person

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