• Collaborate with cross-functional teams to develop marketing and communications plans to increase internal and external engagement.
• Develop, edit, and schedule content across owned and earned social and web channels, including, but not limited to: posts, photos, videos, events, tweets, pins, news, podcast episodes, and employment postings.
• Create, manage and grow business presence across web channels, including, but not limited to Google My Business, Yelp, Classy, LightSpeed and TapMango.
• Maintain the functionality of the ishopthrifty.org Wordpress website, evaluate and manage website performance, facilitate hosting and server management and develop website content and maintain page relevance. Utilize Google Analytics to gain insights on web visitors.
• Create, manage and grow business presence across social media channels, including, but not limited to: Facebook, Instagram, Twitter, Pinterest, LinkedIn, YouTube, TikTok, and other new and emerging social platforms.
• Respond to donor, customer and community questions, comments, feedback or requests in a professional, timely, manner. Communication may be received via web contact form, email, phone, Facebook Messenger, Twitter and Instagram Direct Messages.
• Direct paid and boosted ad placements across social media and web channels. Leverage digital analytics and measurement tools to provide progress reports and mine insights while continually finding ways to improve on those metrics through testing and new initiatives.
• Cultivate corporate and community relationships to procure donations and support. Create, partner, and attend events to increase awareness. Provide exceptional customer service and transport goods when needed.
• Supervise social enterprise interns and social enterprise administrative volunteers. Assign projects, provide coaching, feedback and support as needed.
• Maintain customer and employee database, weekly email campaign and customer rewards program. Track, analyze and report results using Microsoft Office.
• Process on-line gift card orders and oversee online resale businesses on Poshmark, Mercari, and eBay. Research and implement new online Thrifty Shopper webstore.
• Provide technical guidance to other team members as needed.
• Regular and predictable in-person attendance is an essential requirement of the job, including outside of normal business hours for events, as needed.
• Promote a safety-first attitude by setting a positive example and ensuring all employees are following safety policies and procedures.
• Perform other duties as assigned.

• BA or BS degree with focus on communication, advertising, marketing or related field (OR) 3+ years’ equivalent experience in digital communications.
• Experience writing, editing, crafting and analyzing content for web, social and print.
• 5+ years customer service experience
• Valid NYS Driver’s License in compliance with company driving criteria is required.
• Exceptional leadership and interpersonal skills.
• Solutions orientated with strong decision-making and problem resolution skills.
• Excellent communication, time management and organizational skills.
• Must be able to perform duties with or without reasonable accommodation.

• Skilled at managing multiple projects and priorities with strong follow-thru and follow-up
• Contributes to team by being positive, respectful, and helpful to others.
• Knowledge of public relations execution and best practices including influencer outreach.
• Collaborates with leadership and other departments, sharing ideas and jumping in to support needs of the total team
• Exhibits a willingness to learn and adapt; is flexible to change and open to try new ways of doing things.

Working at the Rescue Mission is a chance to have more than just a career. It is a chance to be part of a team that makes a difference every day. Our Mission and Values are practiced in our day-to-day actions throughout the organization. The Rescue Mission has been changing lives for more than 130 years with around the clock services providing help for today and hope for tomorrow.

We are proud to offer a competitive salary and excellent benefits Medical, Dental, Vision, 401K, Flexible Spending Accounts, Paid Time off, Group and Voluntary Life, Short -Term Disability and more!