Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 24,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. A not-for-profit organization supported by philanthropy and committed to its faith-based charitable mission of medical excellence, Baptist Health has been recognized by Fortune as one of the 100 Best Companies to Work For in America and by Ethisphere as one of the World’s Most Ethical Companies.

Everything we do at Baptist Health, we do to the best of our ability. That includes supporting our team with extensive training programs, millions of dollars in tuition assistance, comprehensive benefits and more. Working within our award-winning culture means getting the respect and support you need to do your best work ever. Find out why we’re all in for helping you be your best.

Description:

This role incorporates both the business demand management and the site relationship management processes for internal customers across all sites and entities. The BHSF T&D team is establishing this role as a continuation of our focus on the customer and our digital transformation initiative. The purpose of this role is to provide our business partners a dedicated, single point of contact to the T&D Team to enable us to align more effectively with the business partner‘s strategies, opportunities and pain points so we can focus on a high-priority activities to advance BHSF T&D strategy while effectively supporting our partners. This role will expedite our ability to enter business requests through our intake and disposition process, and to track projects through to completion. They will be responsible for the building, and nurturing of relationships with their assigned business partners, and will work with the technical teams for the prioritization and implementation of their site requests.

Estimated salary range for this position is $117128 - $152266 / year depending on experience.

Qualifications:

• 
  Degrees: Bachelors
• Additional Qualifications: 7+ years of Program/Product and or Business Relationship Management experience.
• Must possess digital transformation experience.
• Must have excellent relationship management skills.
• Must possess excellent networking skills to represent BHSF T&D at the sites.
• Must have negotiation, influence and problem solving skills, as well as knowledge of technology, digital and product organizations.
• Self-motivated with proactive issue monitoring and management including risk assessment and contingency planning.
• Strong business acumen with respect to clinical workflows preferred.
• Possess a combination of critical thinking and operational expertise and efficiency.
• Demonstrated customer service and relationship building skills with clinical sites.
• Exceptional communication skills, both written and verbal.