GeBBS Consulting, a leader in Healthcare Technology solutions, has an immediate opening for a Major Incident Manager to support a major healthcare partner in a remote contract-to-hire capacity.

Position Description:

The Major Incident Manager will facilitate the restoration of major incidents during Major Incidents providing accurate, concise information and where needed handling conversations at senior stakeholder level Coordinates Major Incidents and act as an escalation point to ensure timely resolution of incidents within expectations and SLAs. They will have the end-to-end responsibility for management, communication, escalation, investigation, and resolution of incidents to ensure Business and Customer updates are timely and of sufficient quality and arranging discussions and updates. The Major Incident Manager will perform matrix management of people, processes, and resources including third parties and resolve conflicts to move forward resolution and be accountable for efficient and effective execution of Major Incident Management Process.

What You’ll Get to Do:

· Communicate and collaborate with business partners and IT Staff.

· Ensure that all modes of communication are effectively used throughout the incident life cycle.

· Filter distractions that would hinder or slow down the efforts of the troubleshooting team

· Act as incident escalation focal point, identifying and resolving conflict and bottlenecks.

· Document post incident recovery steps in order to establish Root Cause, aid in Process improvements, identify deviations and to enable creation of a Knowledge Base.

· Ensure all administration and reports are maintained and up to date, including Incident chronology, post major incident reviews, and problem management intake.

· Implement improvements and strategies to support objectives of the Major Incident Process.

· Ensure Major Incident Management process is documented and update Provides governance, functional goal definitions, and critical success factors for the Major Incident Management process focusing on continual service improvement.

· Drive, develop and manage major incident process and associated procedures / systems.

You’ll Bring these Qualifications:

· AA/AS and 3+years of experience or equivalent combination such as Bachelor’s degree and 1+ years’ experience or 5 years in an IT Service Desk/Incident Management role without degree.

· 3+ years' experience as a Major Incident/ Recovery Manager.

· ITIL V.3/ V4 certification.

· Understanding of ServiceNow or similar ITSM tool.

· Proven track record of leading MIM calls towards resolution.

· Ability to evaluate and deliver consistent, precise, and appropriate communication about customer impact and technical details to executive leaders and internal business partners.

· Strong communication and collaboration skills.

· Rapid grasp of situational context and audience.

· Outstanding written and verbal communication skills for internal stakeholders, customers, and third-party suppliers.

· Ability to negotiate in difficult situations to reach a successful conclusion.

· Ability to manage and resolve conflict and work effectively at all levels of the organization.

· Prior experience of delivering in a high-pressure environment with multiple priorities.

· Ability to grasp context under fire.

· Flexibility and agility, with the ability to deal with complexity.

· Broad-based technical experience sufficient to advise a diverse group of IT platforms, operating systems, infrastructure, and technology environments would be advantageous

· Excellent interpersonal, influencing skills, interacting appropriately with users of many technical skill levels, remaining calm and courteous while working to resolve problems.

About GeBBS:

GeBBS Consulting has established itself as a leading technology and consulting partner for leading Health Plans, Hospitals, and many of the largest healthcare software firms. We are experts at mobilizing highly skilled teams and individual subject matter experts to assist deliver your projects on time and within budget.

Today’s healthcare industry is wildly complex and undergoing constant change. Our team of industry and technology experts will bring order to your mission critical projects and engage the necessary expertise to achieve successful delivery and completion.

Our core expertise includes Project / Program Management, Managed Care / Health Plan Systems, ACA / Mandates, EMR / Clinical / Meaningful Use, HIM / Certified Professional Coders.

GeBBS Consulting is an Equal Opportunity Employer.

Job Types: Full-time, Contract

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Associate (Preferred)

Experience:

• Incident management: 3 years (Required)
• Healthcare Payer: 1 year (Required)

License/Certification:

• ITIL Certification (Required)

Work Location: Remote

Please Note :
epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.