People want to work with a person, not a company. PCH is a community of people; associates, guests and ownerships. It is a relationship, built upon common purpose and values. It’s more than a job, a guest experience, or a business investment. Together, we are making a difference in people’s lives. ~Tony Davis, President

The Grand Hotel Golf Resort & Spa is looking to hire a Stewarding/Kitchen manager to assit in overseeing our Stewarding/Dish operations.

Summary

Manages the day to day kitchen utility operations and staff. Position is typically found in a large hotel. Sales volume, culinary category, number of meals served and complexity of the operation determine level of responsibility and scope of position. Supervises dishroom operations; night cleaning; back dock cleaning and maintenance; and banquet plating and food running. Supervises kitchen associates not actively engaged in cooking, e.g., dishwashers, kitchen helpers. Works with the Food and Beverage management team and associates to continually improve guest and associate satisfaction while maintaining the operating budget. As an assistant department head, uses leadership skills to manage other managers.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

· Supervises dishroom shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.

· Performs all duties of utility associates as necessary.

· Ensures compliance with food handling and sanitation standards.

· Ensures compliance with all local, state and federal (OSHA, ASI and Health Department) regulations.

· Manages all equipment, china, glass and silver and ensures adequate clean supplies of each.

· Coordinates banquet plating and food running with Banquet Chef and Banquet Maitre'd.

· Follows proper handling and right temperature of all food products.

· Inspects food holding and transport equipment and maintains in working order.

· Knows and implements Marriott's Safety Standards.

· Operates and maintains all department equipment and reports malfunctions.

· Assists with an effective dishroom equipment repair and maintenance program.

· Knows and enforces proper use and cleaning of all dishroom machinery.

· Knows and enforces proper cleaning routines for serviceware, equipment, floors, etc.

· Enforces proper breakdown procedures for banquets, restaurants, room service and associate cafeteria.

· Orders associate uniforms according to budget and ensures uniforms are properly inventoried and maintained.

· Conducts china, glass and silver inventories.

· Purchases appropriate supplies and manage inventories according to budget.

· Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

· Ensures utility staff is properly trained regarding sanitation, equipment handling and chemical usage.

· Interacts with vendors and Health Department representatives as required.

· Trains associates in safety procedures and supervises their ability to follow loss prevention policies to prevent accidents and control costs.

· Effectively investigates, reports and follows-up on associate accidents.

· Sets a positive example for guest relations.

· Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.

· Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters.

· Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.

· Reviews comment cards and guest satisfaction results with associates. Participates in the development and implementation of corrective action plans.

· Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

· Helps associates receive on-going training to understand guest expectations.

· Ensures associates maintain required food handling and sanitation certifications.

· Assists as needed in the interviewing and hiring of associate team members with appropriate skills.

· Supports a departmental orientation program for associates to receive the appropriate new hiring training to successfully perform their job. Ensures associates are cross-trained to support successful daily operations.

· Uses all available on the job training tools for associates; supervises on-going training initiatives and conducts training when appropriate.

· Communicates performance expectations in accordance with job descriptions for each position.

· Participates in the associate performance appraisal process, providing feedback as needed.

· Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.

· Actively solicits associate feedback, utilizes an "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns. Brings issues to the attention of the department manager and Human Resources as necessary.

· Participates in associate progress discipline procedures. Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs).

· Ensures that regular on-going communication is happening with associates to create awareness of business objectives and communicate expectations, recognizes performance and produces desired results.

· Celebrates successes and publicly recognizes the contributions of team members; ensures associate recognition is taking place on all shifts. Participates in an on-going associate recognition program.

· Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

· Utilizes the Labor Management System to effectively schedule to business demands and for tracking of associate time and attendance. Manages payroll administration.

· Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.

· Understands the impact of departments operation on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals

Our Benefits Include:

• Comprehensive Health Insurance – Medical, Dental, Vision, as well as Voluntary Benefits including Short Term/Long Term Disability and Supplemental Life Insurance
• 401K with Company Match
• Employer Paid Life Insurance
• Complimentary Employee Assistance Program
• Paid Time Off to include Vacation, Personal, Sick, & Holidays
• Discounted Hotel, Spa, Golf, Retail, and Food & Beverage
• Tuition Reimbursement Program
• PCH University & Professional Development Series
• Associate Referral Program
• Incentive Bonus Eligibility
• Country Club Membership

Our Culture:

Our team embodies service that spans beyond typical hospitality. Both warm and authentic, we are a team committed to excellence. Our benchmark is our genuine care for others. For this reason, we love coming to work to create new experiences every day. The secret sauce to our successful recipe: Put people first.

We celebrate our places. We encourage independent thinkers who fill their workspaces and properties with joy. PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers.

PCH Hotels & Resorts brings the heart and soul to hospitality. Our core values are the foundation of everything we do!

You belong here. Join the PCH Hotels & Resorts family, where we put people first.

.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Restaurant type:

• Bakery
• Bar
• Casual dining restaurant
• Coffee shop
• Fine dining restaurant

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Fairhope, AL 36532: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your desired salary?
• Due to the nature of the hospitality industry, are you willing to work nights, weekends, and holidays?

Work Location: In person

Please Note :
epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.