Full Time IT Support Specialist - Lewisville, TX

BayMark Health Services is currently seeking a motivated, qualified, knowledgeable IT Professional. Primary responsibilities include user hardware & software support, installation of computer systems & software, configuration, new user account creation and printer support.

Responsibilities:

• Excellent communication skills with a commitment to understanding customer requirements as well as business objectives
• Commitment to supporting new technology implementation
• Patience and ability to train users in both new and existing IT systems
• Constant willingness to provide assistance with technical issues, as needed
• Problem solving skills to revise existing systems and suggest improvements
• Ability to document solutions to issues
• Ability to work onsite
• Participate in an On-Call rotation which requires after hours and weekend coverage
• Responding in a timely manner to service issues and requests sent in through the help desk software
• Providing technical support for all departments across multiple physical locations
• Ability to travel 1-3 days when required

Qualifications:

• Associates degree with applicable certifications preferred
• 4 years’ experience as an IT Professional in a service desk setting (Hospital IT a plus)
• Proven ability to troubleshoot hardware, software, and network issues quickly and effectively
• Proficient in Microsoft Office, Windows 10
• Critical thinking skills and an analytical mind with strong problem-solving abilities
• Enthusiastic about working collaboratively
• Excellent communication and presentation skills
• Pleasant demeanor and strong customer service skills
• Solid interpersonal skills
• Satisfactory drug screen and background check

Benefits:

• Competitive salary
• Comprehensive benefits package including medical, dental, vision and 401(K)
• Generous paid time off accrual
• Excellent growth and development opportunities
• Satisfying and rewarding work striving to overcome the opioid epidemic

COVID-19 considerations:

Everyone will be asked to be in compliance with the most recent COVID guidelines from CDC, State, County and City.

Here is what you can expect from us:

BayMark Health Services specializes in the treatment of opioid addiction. BayMark Health Services provides medication-assisted treatment services in a variety of modalities and settings through our divisions: BAART Community HealthCare, Health Care Resource Centers and MedMark Services, Inc. BayMark Health Services, also provides traditional primary health care services, as well as integrated primary care, in select locations.

BayMark Health Services is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws.