The IT support analyst position is responsible for the following:

• Providing technical support to users
• Ensuring IT protocols are enforced
• Responding, documenting, and resolving service tickets in a timely manner

Responsibilities and Duties:

• Deployment, configuration, and support of hardware (PC, laptop, mobile, printing, etc.), operating systems, and software for users
• Assist in the maintenance and implementation of software and hardware
• Analyze and process support tickets
• Participate in application, infrastructure, security, support activities, and operational excellence initiatives
• Trouble-shoot and resolve a variety of IT-related issues, including root cause analysis and problem management
• Serve as the liaison between IT and users to drive IT standards and best practices
• Assist in internal audits related to IT processes, procedures, software, and systems

Education and Experience:

• Associate’s degree, preferably in IT related field of study
• Two years of relevant experience
• Familiarity with Windows operating systems, servers and PCs
• Familiarity with Microsoft Windows Network Technologies including Active Directory and Group Policy
• Familiarity with Microsoft Technologies including MDT, WDS, WSUS, and Powershell
• Familiarity with Linux Administration
• Employment is conditional on verification of background check(s) and pre-employment/random drug testing

Competencies:

• Communication
• Critical Evaluation
• Problem Solving
• Relationship Management

Available Benefits:

• Comprehensive benefits package
• 401(k) and profit sharing
• Paid holidays & vacation/sick time

Supervisory Responsibility:

• None

Work Environment:

• This job operates in a professional office environment and requires the use of standard office equipment such as computers, phones and photocopiers/scanners.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type / Expected Hours of Work:

• This is a full-time position and regular work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. with the ability to work outside of or in addition to those hours as needed. Successful candidates must also be available for on-call on a rotating basis.

Travel:

• Travel expectation is approximately 25% with the use of a company vehicle

Other:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
• This position will not be considered for remote work
• Heller’s Gas, Inc. is an Equal Opportunity Employer