Crane Payment Innovations is the leader in world class automated payment solutions. We partner with businesses to provide payment experiences that set new and innovative standards for consumer convenience, security and reliability. We are excited to explore new ways every day to improve how millions of people across the globe can make their payments in a way that fits with their lives. Our global engineers develop products and deliver innovative solutions in currency validation technologies, cash management systems, digital payment technologies, mobile applications, security and digital advertising. We offer a range of devices for bill and coin validation, cash recycling and dispensing systems, IoT applications for our enterprise-level connected products and services, and software applications to integrate sensory hardware to machines and networks.

At CPI you will become a valuable part of an inclusive culture of collaboration and innovation with the support of over 2,000 associates working in one of our 15 offices across the world. If you want to have a hands-on global impact on payment solutions, we want you to join our team as an IT Site Support Analyst. This is a full time position based in our office in Malvern, PA.

Primary Function:

After becoming familiar with the site, the CPI business and the specifics of the role the analyst will adopt ownership for end user support for PC Desktop technologies. The analyst will report to the Manager, IT Client Support & Operations and be a member of the Global CPI IT Team.

Supervision and guidance is provided throughout the engagement. Expectations are that the analyst is able to operate effectively at an early stage, with minimal training and management.

Responsibilities and Duties

o Executive level support

o Creating, tracking and resolving IT trouble tickets (Level I/II)

o Windows Desktop support

o Active Directory Level I/II support (Access Controls, Group Membership, Security)

o Microsoft Exchange Level I/II support (add, manage, remove mail users)

o File & Print Server support/troubleshooting

o Software repository management and deployment (Windows Deployment Services)

o Hardware deployment of computers, printers etc

o General workstation troubleshooting

o Third party application support

o Maintain a register of IT assets

o Develop, maintain, and organize system administrator technical documentation

o Manage site network cabling/patching

o Lead or resource IT Project work where identified

o Deliver end user technical training where required

o Provide absence cover for other site based IT team members

Qualifications and Required Skills

o Undergraduate degree (MIS or Computer Science a plus) or equivalent business experience and minimum three years experience in an Information Technology setting

o Demonostrated experience with executive level support and interaction

o A+ and/or Net+ certification

o Demonstrated ability to be a self-starter, work independently and achieve stated goals

o Demonstrated initiative, self-reliance and proactive behavior

o Strong customers focus and service orientation with business users at all levels

o Thorough follow-up and escalation as required on all business issues is essential

o Strong analytical, problem solving and communication skills (written and oral)

o Able to manage multiple priorities and work well under pressure

o Ability to learn new concepts, hardware and technologies quickly

o Ability to work effectively in a changing environment and manage multiple activities

o Strong organizational skills to structure and manage tasks from initiation to completion

o Ability to work flexible schedules including availability outside of normal working hours

Technical Knowledge/Experience:

Essential / Highly Desirable

Desirable

· MS Windows 10, 7 & Windows XP

· O365

· MS Active Directory & Group Policy

· MS Teams

· MS Office 2016

· O365

· InTune/SCCM

· Firewall technologies

· Basic Networking TCP/IP

· Basic LAN troubleshooting

· Storage area Networking

· ITIL certification

· MS Windows Server 2016, 2012, 2008/R2

Key Attributes for Success

· Ability to work independently; ability to prioritize multiple tasks and meet deadlines

· Ability to resolve problems and identify when to escalate to achieve results

· Ability to interface with all levels of the organization

Be a part of Crane Payment Innovations and Crane Co.

CPI is a part of Crane Co., a diversified manufacturer of highly engineered industrial products. Founded in 1855, Crane Co provides products and solutions to customers in four business segments: Aerospace & Electronics, Fluid Handling, Engineered Materials, and Payment & Merchandising Systems. Crane has approximately 12,000 employees in North America, South America, Europe, Asia and Australia. Crane Co. is traded on the New York Stock Exchange (NYSE: CR).

Crane Co. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Work Location: One location

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