Set Solutions is working exclusively with a client hiring for a full time Service Desk Technician. This person needs to have flexibility to work different shifts.

Job Description:

• Works with major incident manager to address recurring problems.
• Is assigned and appropriately resolves open incidents, requests and tasks within a prescribed timeframe
• Functions as Tier 2 escalation point for service desk questions and tickets.
• Performs device imaging as needed and required
• Configure Laptops, Desktops and Printers
• Reviews support incidents, ensures assignment to team members, and timely resolution to meet SLAs
• Coordinates change order and project activity.
• Document support processes and educate Support staff, Service Desk, and customers
• Updates application and end user workflows
• Review and enhance operational and application processes

Experience Needed:

• Working knowledge and proficient understanding of current computer technology
• Ability to troubleshoot and resolve issues with Windows operating systems (Win10) and Mac OS
• Troubleshoot common application, network, email, webmail, etc. issues
• Manage/Structure objects within Active Directory Users and ComputersAzure AD experience preferred.
• Manage/ Created Group Policy Objects
• Familiarity with encryptions concepts
• Experience scripting via PowerShell and creating batch files.
• Ability to use, manage and support current anti-virus/malware software including removal and mitigation of intrusions (tools such as or similar to Rapid7, CrowdStrike, and Sophos).
• Ability and aptitude to learn and apply environment specifics such as:Microsoft domains

Remote support
Peripheral devices
DNS
DHCP

• Software installations (local/ remote)
• Printer (local and Network-connected) installations
• Developed communication skills and the ability to flex communication style to be appropriate for the audience.

Job Types: Full-time, Temp-to-hire

Pay: $20.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years
• 3 years

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekdays
• Weekend availability

Ability to commute/relocate:

• Fort Worth, TX 76148: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 2 years (Required)
• Windows: 3 years (Preferred)

Work Location: Hybrid remote in Fort Worth, TX 76148

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