As we grow our team, we are looking for individuals who believe the patient is always #1.

Why work for us?

• Competitive pay which matches your abilities and experience
• Health coverage for you and your family
• Generous number of vacation days per year
• A robust wellness plan and health club discounts
• Continuing education assistance to grow and further your talents
• 403(B) plan with company matching

Intrigued? We’d love to hear from you! Please review the job details below and then click “apply.”

We're looking for someone to join our team as a IT Service Coordinator who:

The IT Services Coordinator's role is to provide vital support to the Service Desk team, working closely with the IT Service Manager to ensure optimal performance and service quality. This position focuses on monitoring SLAs, facilitating service recovery, purchasing, inventory control, quality, assisting with relationship management, and coordinating daily operations of the service desk. This individual will actively address escalated end-user help requests within established SLAs, using diagnostic tools and tracking resources as needed, while offering hands-on assistance when required. This role demands both technical and leadership skills, along with the ability to work both independently and collaboratively with other members of the IT team and end users.

Strategy & Planning

• Analyze user satisfaction surveys and feedback to identify areas for improvement and implement necessary changes.
• Develop and maintain relationships with vendors to ensure efficient procurement processes and adherence to service level objectives (SLOs).
• Contribute to the technician knowledge base and training, promoting a collaborative learning environment.

Acquisition & Deployment

• Coordinate purchasing and procurement processes for the IT department, ensuring effective inventory control and quality management.
• Deploy pre-packaged software as needed using automated deployment tools.
• Assist in software releases and rollouts according to change management best practices.

Operational Management

• Assist with daily operations of the service desk, overseeing service requests and ensuring timely resolution.
• Facilitate client services meetings to address concerns, share updates, and ensure effective communication.
• Refine and improve service desk processes, ensuring optimal efficiency and effectiveness.
• Generate internal IT reports and metrics to monitor performance and identify areas for improvement.
• Oversee change management, problem management, and service communications for deployed solutions.
• Act as an escalation point for help requests and collaborate with other IT and end users to resolve issues.
• Administer help desk tools and ensure smooth operations.
• Perform hands-on fixes at the desktop/server level when necessary, including hardware repairs, delivery of peripherals, and software installations.
• Use remote tools and diagnostic utilities to aid in troubleshooting.
• Author, edit, and quality-assure knowledge base articles to ensure accurate and up-to-date information.

You'll be successful with the following qualifications:

• A Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
• A minimum of 3 years of experience in IT support, service desk, or administrative roles.
• Certifications in CompTIA A+, MCSA, MCP, or similar are highly recommended.
• Familiarity with ITIL v4 practices is a plus.
• Strong problem-solving, organizational, and communication skills.
• Ability to work effectively both independently and as part of a team.
• Familiarity with help desk tools, technologies, and best practices.
• Knowledge of advanced computer hardware, desktop and server operating systems, and network systems.
• Experience with TCP/IP and VOIP telephony.
• Exceptional customer service orientation and interpersonal skills, with a focus on rapport building, listening, and questioning.
• Willingness to learn and take on new challenges, and on-call availability for emergency issues.
• Experience working in a team-oriented, collaborative environment.
• Willingness to learn and take on new challenges
• On-call availability for emergency issues.

Clinica Sierra Vista values human rights, goodwill, respect, inclusivity, equality, and recognizes that the organization derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in healthcare industry, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they’re counting on us.

Clinica Sierra Vista is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team!