PURPOSE: The Miracles Intake Specialist will be responsible for overseeing the referral and intake process. This position’s primary role will be to support individuals through the application, screening, and intake processes into the Siena Francis Miracles Treatment Program. This position serves under the direction of the Clinical Director and will have knowledge of alcohol and chemical dependency, co-occurring disorders, and homeless issues.

ESSENTIAL FUNCTIONS

• Review and track all applications for eligibility appropriateness into the Miracles treatment Program.
• Continually responds to emails, calls, and faxes concerning the application and intake processes
• Establish and maintain productive and professional relationships with referral sources such as Douglas County Detox, Probation/Parole/Pre-Trial/Drug Court officers, Hospitals, and Therapists.
• Answer questions and advise walk-in applicants with regard to admission processes and related concerns
• Schedule in person or phone screenings for all eligible applicants, screen applicants, and make recommendations based on screening
• Schedule intakes for persons screened and appropriate for our level of care, and complete intake
• Provide occasional administrative support

RESPONSIBILITIES

• Assist with completion of application process and maintain client records
• Contact new applicants through phone calls and/or emails to coordinate a screening and document contacts and efforts
• Schedule and complete intakes
• Ensure existing referral spreadsheets and waitlists are up-to-date at the end of each work day
• Schedule meeting times for the multidisciplinary team (MDT), send reminders, and track attendance
• Assign incoming clients to their counselor/therapist.
• Complete pre-authorizations for services through Medicaid, Region IV and other relevant funding sources
• Other tasks as assigned

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor’s degree preferred. Must have a high school diploma with at least 3 years’ experience working in a Human Services setting such as Case Management, Social Work, Advocacy, Support Work/Peer Support, or relevant discipline
• Must have good working knowledge of e-mail, Internet, basic computer software, to include but not limited to Word and Excel,
• Must be able to operate common office equipment, to include but not limited to scanners and printers
• Experience in working with diverse populations to include homeless/near homeless, substance use, and mental health disorders
• Strong desire to help persons succeed in pursuing a life of sobriety

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is a private office setting with varying degrees of temperatures and noise levels. Some shifts may be fast-paced, require extended work hours, and shifting priorities, that may contribute to physical and mental stress.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER:
Siena Francis House provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic that is protected by federal, state or local law.

E-VERIFY:
Siena Francis House is a participant in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For information about the E-Verify program, please visit: http://www.uscis.gov/e-verify/employees.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to be successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to stand, walk, use hands to finger, handle, or feel, lift and/or move up to 20 pounds, and talk and hear. The employee is occasionally required to sit, and reach with hands and arms. The work environment may have extended working hours, frequent time constraints, and shifting priorities, contributing to physical and mental stress. Specific vision abilities required by this job include close vision.