Location Site: Salem Hospital Main Campus

Department: SH Cancer Service Line

Position Type: Part Time

Start Time: 8:00

Pioneering healthcare since 1896, Salem Health is a top workplace offering market-leading pay where you can make a difference in the lives of those in the community where you live. Through incorporation of Lean driven principles, staff are able effect change in the organization to solve problems, and drive continuous improvement.

As an employer of choice, we are devoted to assuring that we provide a safe, healthy, and patient-centric workplace, while keeping staff wellbeing and satisfaction top of mind.

Your Role With Us:

Intake Coordinators are responsible for triaging and managing incoming patient referrals and health-care provider requests; processing and directing patient referrals to appropriate staff; candidates will act as the main resource for all patient and health-care providers for all non-nursing needs.

Core Functions:

• Develop and maintain system to track incoming referral volume and other SCI metrics. Enters complete and accurate information into EPIC. Demonstrates understanding and skill in the use of current software and programs.
• Receives and documents patient referral information, assists CSS team in assessing appropriate needs of each patient. Effectively identifies and processes urgent patients. Assists patients with resources; transportation, dental, pantry, and other.
• Consistently handles calls proportionally to staffing levels and department needs. Routinely accesses scheduled order work queue and routes to appropriate CSS team member.
• Provides excellent service to internal and external customers. Demonstrates empathetic, helpful and courteous behavior to all customers. Exhibits ability to express appreciation of the customer’s unique needs.
• Assists in providing clerical and logistical support to the CSS Supervisor and team. Coordinates daily activities, organizes and maintains departmental files, staff calendar, scheduling staff meetings, completes letter mailings.

Total Rewards Offerings:

Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations and professional growth.

• Relocation assistance available for qualified candidates
• Full comprehensive medical, dental, and vision plans
• Basic and voluntary life insurance
• Short and long-term disability
• Live Well Wellness Program
• Employee Assistance Program (EAP)
• 401(K) retirement plan with employer contributions.
• Generous paid time off (PTO) accrual and holiday pay
• Onsite fitness center with 24/7 badge access
• Education assistance program
• Public service loan forgiveness (PSLF) eligible employer https://studentaid.gov/
• Food and drink discounts in the cafeteria.
• Impressive discounts offered by Nike, Adidas, Carhartt and others.

Background/Expertise:

• High School diploma or GED required; Associate degree preferred.
• Minimum of one (1) year experience working in medical environment required; Experience with insurance pre-authorization, billing and coding preferred.
• Knowledgeable of both manual and computer tracking of scheduling systems preferred.
• Ability to prioritize tasks and successfully handle multiple and changing priorities.
• Proficient with Microsoft Word and GroupWise, working knowledge of Microsoft PowerPoint and Excel.
• Strong communications, interpersonal, organizational, and customer service orientation.
• Capable of gathering and reporting statistical data.

Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.

Salem Health Hospitals and Clinics is committed to providing access, equal opportunity and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org