Inspection Coordinator Job at Signature Systems of Florida
Inspection Coordinator
The Inspection Coordinator is a pivotal position responsible for organizing and planning the schedules of our Inspection Technicians then dispatching them to various customer sites for Fire Alarm, Fire Sprinkler, Fire Extinguisher and Security System inspections. This individual is in constant communication with customers via phone and email to arrange access to on-site areas where equipment is located. The Inspection Coordinator must juggle the needs of both customers and the company as Technician availability and priorities change. He/she will maintain accurate billing records for Accounting, review and distribute inspection reports to customers and verify/approve Technician time bills.
Required Experience / Personal Characteristics:
- Excellent organizational skills
- Excellent customer service skills
- Ability to multi-task, reprioritize and meet deadlines
- Knowledge of the Greater Orlando area or good map reading skills
- Proficient in Microsoft Office products
- High school diploma or general education degree (GED)
- One-year related experience or training in customer service, technician dispatching or project management
- Knowledge of the life-safety/security industry is a plus
Job Description:
- Frequently communicate and coordinate with customers and sub-contractors
- Create an inspection schedule 2-3 weeks in advance and coordinate all parties involved
- Create “inspection tasks” in workflow system
- Debrief Inspection Leads after completion of each inspection
- Maintain the dispatch board / schedule
- After inspections, review inspection reports and discrepancies with customers
- Notify Service Coordination Team regarding actions to rectify system deficiencies
- Maintain equipment certifications related to testing equipment
- File completed inspection reports
- Validate Inspection Technician time bills against inspection work orders
- Other duties as assigned
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