Title:

Import Coordinator

Job Purpose:

The Import Coordinator will process and coordinate daily logistics import activities. Implement production, productivity, quality, and achieve the appropriate level of volume within time constraints.

Main Duties and Responsibilities:

• Review import documents for accuracy and completeness
• Ensure regulatory requirements are met, and proper documentation, including transit documents and customs clearances, exists for shipments; Knowledge of 3461 and 7501 documentation necessary
• Have a strong knowledge of US import entry process, rules, and compliance
• Communicate with clients about import and Customs related issues
• Troubleshoot import related Customs and other government agency delays
• Ensure documentation is accurately processed, distributed, and released to carrier, forwarders, customers, and agents in a timely manner
• Prepare all necessary data entry and confirmation of key milestones (departure, arrival, customs clearance, etc.)
• Maintain courteous, prompt, and efficient customer relations as Import Coordinator
• Develop and maintain successful relationships with local vendors (e.g. airline representatives, freight forwarders, custom brokers)
• Communicate with customer, supply chain and the management team to ensure necessary requirements are met
• Collaborate with various on cross department activities promoting process optimization
• Interfaces and assists other departments with process/compliance questions that may arise regarding import shipments

Requirements:

• High School completion or equivalent
• 1+ years of direct US import entry process, rules, and compliance knowledge and expertise as an Import Coordinator
• Professional experience in customer service operations, preferentially in the international air freight, logistics or distribution
• Preference for existing knowledge and experience of the pharmaceutical and clinical trial industry
• Commitment to quality and attention to detail
• Strong customer focus
• Team player / self-dependent / motivated to succeed
• Proficient in MS Office / Excel / Word
• Unquestionable character and integrity

Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.

Moving Our World Forward by Delivering What Matters.

EEO & VETERAN Employer

INDPRI1
#LI-KP1