Description:

Homewood Suites by Hilton Salina Downtown is starting our search for an experienced Director of Housekeeping. The ideal candidate for this position would show a history of passionate guest service, and show a pattern of success specifically in the Housekeeping/Rooms Department. If you want to be a part of something special, and are looking for a long-term career surrounded by peers who value you and your professional attributes, then Homewood Suites by Hilton Salina Downtown is the family for you!

CORE ACCOUNTABILITIES:

• Monitor and evaluate all housekeeping/laundry department daily activities
• Establish and review departmental standards, guidelines and objectives.
• Oversee administrative processes such as departmental staffing, Brand and Lighthouse Properties related training, inventories, ordering, and budgeting to ensure proper planning and organization.
• Conduct daily walk-throughs and quality checks to drive cleanliness, productivity, efficiency, exceptional service and guest satisfaction at all points of contact.
• Drive effective communication across the housekeeping and laundry departments to ensure consistency, cohesiveness and clear understanding of objectives and priorities.
• Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels.
• Intervene, assist and document instances of guest or employee incidents.
• Approve and process vendor invoices and perform other accounting-related functions as necessary.
• Maintain the integrity of the hotel’s compliance with the company’s safety and security programs, particularly for HazMat, Blood borne Pathogens, MSDS and OSHA.
• Ensure adherence to all company and brand policies, practices, procedures and guidelines.
• Maintain and communicate an up-to-date body of knowledge regarding proper use of and maintenance of laundry equipment, chemical usage and care of linens.
• Make recommendations and implement necessary changes to meet and exceed company objectives and to enhance service and operational efficiency.
• Work with Chief Engineer in executing projects related to floor care, deep cleaning and routine maintenance of public spaces, guest rooms, back of house areas, pool and grounds.
• Maintain on-going communication with hotel department heads regarding the specific and overall condition of rooms and public spaces.
• Anticipate and follow through on guests’ service needs.
• Serve as problem solver in instances of guest dissatisfaction; Resolve complaints, concerns or issues in a timely and helpful manner.
• Perform other duties as directed by General Manager and Assistant General Manager.

REQUIRED ATTRIBUTES:

• A minimum of 3 years previous leadership experience, to include successful management of staff and focus on exceptional guest service.
• Previous experience in executing against operating budgets, with an established history of meeting or exceeding established financial objectives.
• Demonstrated success in collaborating with diverse organizational functions to accomplish common goals.
• Exceptional service orientation, with keen ability to focus and deliver on guest needs.
• Reliable and responsible character, with exceptional follow up and attention to detail.
• Proactive approach, with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction.
• Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.
• Previous experience with Hilton brands is a major plus.
• Schedule flexibility and ability to work extended and/or irregular hours to include nights, weekends and holidays.
• Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 45 pounds without assistance.
• Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Must be able to stand, sit, or walk for an extended period.

About Us:

Each member of the Lighthouse Properties team is an invaluable asset to our ever-growing hospitality company. From back office movers and shakers to the beaming faces of our front lines, we want each of our employees to know that we truly trust them to get the job done. We hire only the best hospitality professionals around and fully empower them to use their expertise and ingenuity to surpass client expectation.

If you are bright, industrious, highly skilled and committed to providing excellent customer service, Lighthouse Properties would be delighted to welcome you aboard.

This is a salaried position with health, dental and vision insurance available upon hire. Salaried employees receive two weeks of paid vacation starting after 30 days of employment along with many other fantastic benefits. You MUST submit professional references and salary requirements in order to be considered.

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Work Location: In person

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