Hospital Manager - Murfreesboro, TN Job at Veterinary Emergency Group
MISSION:
The mission as the Hospital Manager is to lead your people and operate your hospital the VEG way, actively advancing culture, engagement, efficiency, growth, and financial health.
OBJECTIVES:
- Provide your VEGgies with the education, support, tools, resources, and autonomy necessary to facilitate an excellent customer experience so that we are the obvious place to take your pet during an emergency.
- Develop collaborative, mutually rewarding partnerships with referring vets and other businesses in your local community so that we are the obvious place to recommend when people need emergency pet care.
- Make your hospital the best place to work for emergency professionals so they brag about their jobs and their friends are jealous.
WHAT YOU'LL DO:
Development:
- Actively recruit, hire, and onboard the right people for VEG and your hospital.
- Mentor and lead support staff by facilitating regular developmental meetings and providing educational opportunities and resources.
- Manage HR-related responsibilities in compliance with state and federal law.
Marketing:
- Market your hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events.
- Actively seek out customer feedback through in-person conversations, phone calls, and requests for surveys.
- Evaluate customer experience metrics to identify hospital successes and areas for growth, and to inform action plans.
Operations and Finances:
- Perform routine system maintenance and work with the appropriate departments to resolve any issues that may arise.
- Ensure the hospital remains clean and in an orderly condition.
- Maintain inventory control, including controlled drugs, by monitoring product quantities, qualities, and price points.
- Implement hospital policy, including DEA/Controlled Substances and OSHA.
- Purchase equipment, as needed, to increase hospital efficiency and flow.
- Create non-doctor scheduling that adequately supports customer saturation and considers labor costs to budget.
- Ensure payroll is completed and submitted accurately and in a timely manner.
- Manage accounts receivable and cash on hand.
- Participate in regular financial meetings with your Medical Director, Regional Hospital Manager, and Regional Medical Director to understand cost analysis and to develop strategic plans to increase your hospital's overall profitability.
WHAT YOU NEED:
- Leadership experience - scheduling staff, recruiting, training, facilitating developmental meetings, performance management, building effective teams, etc. for teams of 50+
- Financial management experience - full P&L oversight including budgeting, payroll, accounts receivable, .
- Operations management experience - inventory, facility management
- Emotional intelligence - self-awareness and a desire to be coached and to develop personally.
BENEFITS:
Because emergency is all we do, so we do it best! We also offer:
- Industry-leading compensation + signing bonus + monthly bonuses
- Health Insurance
- 401K w/ company match
- Paid parental leave - 10 weeks of paid leave at 100% of regular salary
- Unlimited CE
- Growth potential
- Groceries sent weekly, monthly and quarterly contests, quarterly hospital outings, annual company-wide retreat, etc!
VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you!
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