Basic Job Function: In a fine dining restaurant, check tables, assist waithelp with service if necessary, help bus and set tables; greets and seats guests and issues menus; may sell and package bakery items; is responsbilie for proper and accurate issuing, pricing, recording and receipt of payment for food and beverage chits in a friendly and courteous manner; settlement of checks; tallies and turns in daily receipts; prepares meal recap reports; and is responsible for a bank.

Essential Functions:

• Meets and greets guests as they arrive, offers choice of seating, then escorts them to their table and presents menu. At the end of the meal, bids a warm farewell to all guests, thanks them, asks them to return to the restaurant.

• Receives and visually inspects guest check for any inaccuracies, then closes the check to the proper method of payment (i.e. cash, credit card or house charge).

• Reads, maintains and makes daily entries in the log book to coordinate communication between shifts and management.

• Receives, records and makes any necessary arrangements for reservations and special functions in the restaurant. Memorizes the daily station assignments and the names of staff members.

• Ascertains guest satisfaction. In the event of dissatisfaction, refers the incident to the manager.

• Complies with accounting guideline regarding receipt of payments, checks total verification, tip disbursement, cash drawer and house bank management.

• Balances house bank at the end of the shift. Retrieves and returns bank from vault to workstation and return, to ensure accountability.

• Maintains knowledge of food items offered on a daily basis and accurately communicates same to guests upon request.

Additional Duties and Responsibilities:

• Report all suspicious persons or activities and hazardous or unsafe conditions to the Security Department.

• Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.

• Respond to guest questions. Provide guest assistance, direction and information as requested when working in public areas.

• Maintains an open line of communication between guests, management and line employees.

• Carry coffee and/or tea pots throughout outlet, refilling guests’ cups as requested.

• Sorting and racking glassware, chinaware and utensils.

• Performs any general cleaning tasks using standard hotel cleaning products as assigned by the supervisor to adhere to health standards.

• Busses and resets tables as necessary; assists Waithelp in providing service to guests. Assists in cocktail order taking when necessary.

• Performs a variety of other duties as assigned.