Help Desk Technician Job at Sixwatch
The Help Desk Technician will report to the Service Manager. The Help Desk Technician will work on service tickets assigned by the Service Manager
- Work will be done remotely supporting desktops and user issues via phone, email and remote access tools.
- All work must be documented upon completion of task.
- Help Desk Technician must also assist in maintaining customer network documentation.
- Alert Service Coordinator and Service Manager as appropriate for escalation and emergency service.
- Follow company procedures for documenting time and service.
- Communicate with clients as needed to resolve support issues.
- Relay client requests for purchase of additional services or equipment to Service Coordinator or Purchasing coordinator as directed.
- Maintain positive client relations at all times, reporting any potential client dissatisfaction to the Service Manager.
WORK EXPERIENCE SKILLS / QUALIFICATIONS
- Ability to pass test demonstrating strong written and verbal communications skills.
- Highly proficient supporting Windows PC's and Mac computers.
- Two-year degree in computer related discipline or equivalent IT support experience.
- Ability to pass vocabulary test on current business hardware, software and mobile devices.
- Ability to work as scheduled sitting, using a keyboard, and speaking on the phone.
- IT-related certifications a plus
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Experience level:
- 5 years
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Tampa, FL 33606: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 5 years (Required)
Work Location: Hybrid remote in Sarasota, FL 34236
Please Note :
epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.