OPPORTUNITY

The Help Desk Technician is responsible for the effective and professional direct interaction and support of client IT needs including hardware, applications, and all related client computing technology. Support includes specification, configuration, installation, testing, and troubleshooting computer systems and peripherals within established standards.

SCOPE OF WORK

• Perform general maintenance tasks, troubleshoot, and repair computer systems and peripheral equipment for the purpose of keeping equipment functioning properly.
• Update basic computer hardware and software installations for the purpose of keeping technology running efficiently.
• Provide both proactive and reactive support for overall IT questions, specific technical questions and support desk issue management (tickets) for the purpose of providing excellent customer service.
• Escalate problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue for the purpose of providing excellent customer satisfaction.
• Analyze and resolve technical problems for established networks for the purpose of keeping maximum up time.
• Work as a team member with other technical staff members, to ensure timely response and problem resolution to end users for the purpose of providing excellent customer service.
• Provide proactive communication and notification to staff of pending or upcoming problems, outages, or other service issues in order to provide courteous and timely service to staff.

WHAT IT TAKES FOR SUCCESS

• High School Diploma or equivalent required, bachelor degree preferred.
• 1-3 years working in Microsoft Windows and Exchange, in a networked TCP/IP environment.
• Minimum 1 year experience with customer support, including assisting executive level users.
• Demonstrated experience with a strong, positive attitude in a Team environment required.
• Good organizational, documentation and analytical skills with the ability to implement solutions in a professional, responsive manner.
• Proficiency with Microsoft Office (Word, Excel, and Outlook) required.
• Excellent communication skills (written, listening and verbal).
• Willing and able to travel infrequently, including overnight travel.

WHAT WE HAVE TO OFFER

• Our #1 priority is to provide you with the support and tools you need to achieve your personal career goals.
• Benefits package including life, health, vision and dental insurance as well as a PTO and 401k program.
• Financial stability: ATS is a 67-year-old family owned, privately held, debt free company. That means we can stand by our promises not only to our customers, but to our employees.

WE EMPOWER. WE SUPPORT. WE CARE.

Each of our nationwide locations is a place worthy of calling home. There’s one thing you’ll find in everyone: a deep-seated commitment to integrity, excellence, determination, responsibility and innovation. These aren’t just the values by which we live, they make up the very DNA of an Anderson Trucking Service (ATS) Employee.

Join the six-decades-strong legacy that spans three generations. There's a place for you here too. #WeAreATS

Job Type: Full-time

Pay: $22.00 - $29.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Saint Cloud, MN 56301: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

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