DrKumo is a leader in the field of remote patient monitoring, dedicated to improving the health and well-being of patients everywhere. With a focus on diversity, innovation, and creativity, DrKumo is committed to providing the best possible care to patients through the use of cutting-edge technology and a commitment to putting patients first. Whether it is through the development of new software, the implementation of new devices, or the provision of comprehensive care plans, DrKumo is at the forefront of patient care and is dedicated to improving the lives of those they serve.

What’s it like to work at DrKumo?

Working at DrKumo is an exciting and fulfilling experience as the company is at the forefront of remote patient monitoring technology. We are a dynamic, innovative, and supportive workplace where employees are encouraged to grow and contribute their unique skills and ideas. The company's focus on delivering the best possible care to patients through technology and continuous improvement makes working here a meaningful and purposeful endeavor. The team is close-knit and dedicated, making DrKumo a great place to work and make a difference in the lives of patients everywhere.

What’s in it for you?

At DrKumo, we recognize the importance of continuous learning and growth in the field of healthcare. Our employees will have access to ongoing training and development opportunities to further their careers and become expert healthcare providers. With a focus on teamwork and collaboration, you will have the chance to work alongside other multidisciplinary professionals and make a meaningful difference in the lives of those we serve. Additionally, the flexible working hours allow employees to balance their lives with their work at DrKumo.

Job Title: Help Desk Support Staff

Company: DrKumo Inc.

Location: In person

Job Type: Full-time, Part-time

Overview: DrKumo is a fast-growing remote patient monitoring company revolutionizing the healthcare industry by empowering patients to manage their health from the comfort of their own homes. We are seeking a motivated Help Desk Support Staff to join our team. You will be responsible for providing technical assistance and support to our clients, ensuring their technology systems and applications are functioning effectively. You will be the first point of contact for troubleshooting hardware, software, and network issues, and providing timely resolutions to technical problems. The ideal candidate possesses excellent communication skills, strong problem-solving abilities, and a customer-centric approach.

Responsibilities:

• Provide frontline technical support to end-users via phone, email, and remote assistance tools.
• Troubleshoot hardware and software issues related to RPM devices, desktops, laptops, printers, mobile devices, and other peripherals.
• Resolve network connectivity issues, including wired and wireless networks.
• Diagnose and resolve software application problems and assist with software installations and upgrades.
• Utilize ticketing system to track and document all customer interactions and resolutions.
• Collaborate with team members to escalate complex technical issues and ensure timely resolution.
• Maintain up-to-date knowledge of company products, services, and industry trends to provide accurate and efficient support.
• Assist with user account administration, including password resets and access management.
• Educate end-users on basic troubleshooting techniques and self-help resources.

Requirements:

• High school diploma or equivalent; relevant certifications or a degree in information technology or a related field is a plus.
• Proven experience working in a technical support or help desk role.
• Proficient in diagnosing and troubleshooting hardware, software, and network issues.
• Strong knowledge of Microsoft Windows and Office applications.
• Familiarity with common desktop and server operating systems.
• Experience with remote support tools and ticketing systems.
• Excellent customer service and communication skills, both written and verbal.
• Ability to explain technical concepts in non-technical terms.
• Strong problem-solving skills and the ability to prioritize and manage multiple tasks effectively.
• Ability to work independently as well as part of a team in a fast-paced environment.

Compensation: $18-25/hr.

How to Apply:

Please submit your resume and a cover letter. In your cover letter, please explain why you are interested in the Help Desk Support Staff at DrKumo and how this opportunity will help you achieve your career goals.

DrKumo is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, veteran status or any other protected status. At DrKumo, we celebrate diversity and value the unique perspectives and talents of our employees. We believe in fostering a creative and innovative environment where individuals are encouraged to think outside the box and bring new ideas to the table. Our people-oriented culture prioritizes the well-being and growth of our employees, and we work together to create a positive and supportive workplace culture. Above all, we prioritize the well-being and happiness of our employees and believe that a positive, supportive workplace leads to higher productivity and job satisfaction

Job Types: Full-time, Part-time

Pay: $18.00 - $25.00 per hour

Benefits:

• Flexible schedule

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Buena Park, CA 90620: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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