Help Desk Specialist SME - TS/SCI w/ Poly

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

CACI is seeking a Help Desk Specialist SME to join Our Luke Team! You will provide support on a team that provides a full spectrum of important IT-focused, enterprise-wide lifecycle support, including dev ops, applied technology investigations, operations and maintenance, and infrastructure lifecycle support services across the customer’s enterprise. Our support in NOVA and Bethesda includes software engineering/development, O&M, technology investigations, customer advocacy, business process engineering, and system design. Invent your future and make a lasting impact at CACI!

Duties include but are not limited to:

• Serve as subject matter expert, possessing in-depth knowledge of Help Desk support

• Respond to and diagnose problems through discussion with user

• Ensure a timely process through which problems are controlled – includes problem recognition, research, isolation, resolution, and follow-up step

• Supervise operations of help desk and services as focal point for customer concerns

• Provide support to end users on a variety of issues

• Identify, research, and resolve technical problems

• Respond to telephone calls, email, and personnel requests for technical support

• Document, track, and monitor the problem to ensure a timely resolution

• Provide second tier support to end users for either PC, server

• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem

• Simulate or recreate user problems to resolve operating difficulties

• Recommend systems modifications to reduce user problems

You’ll Bring These Qualifications:

• 5 years of relevant experience.

• TS/SCI clearance with poly

• Demonstrated experience and problem-solving abilities to assist customers with a variety of queries

• Ability to communicate effectively in a fast-paced environment

These Qualifications Would be Nice to Have:

• Demonstrated experience with providing customer service for systems that reside in a secure environment

• Working knowledge of ServiceNow

• Working knowledge of Remedy

What we can offer you:

At CACI, our philosophy of employee development and advancement rests on a cultural foundation of providing unlimited and equal opportunity for growth, recognition, and rewards. We provide the environment, support and responsive, available management to nurture and stretch your abilities. We also offer a career mobility program to make it easy to build a dynamic career at CACI and offer flexible work schedule arrangements to support work/life balance.

• CACI has been named one of Fortune magazine’s World’s Most Admired Companies and has been named an Energage Top Workplace USA for 2023!

• CACI also has more than 20 Communities of Practice to share and gain skills and knowledge regarding various technologies and topics including SAP, Salesforce, Agile Development, and many more. The associated Learning Academies provide training and certifications to gain additional skills and build your brand.

• We offer competitive benefits and learning and development opportunities

• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities

• With over 25,000 employees worldwide, CACI has been named a Best Place to Work by the Washington Post

• For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.