TO BE CONSIDERED FOR THIS POSITION, APPLY ON THE EASTERN SPORTS MANAGEMENT CAREER PORTAL AT:

https://secure4.saashr.com/ta/6161610.careers?ApplyToJob=570701889

TAKE IT TO THE HOUSE!

The Virginia Beach Field House is Virginia’s premier indoor sports facility. With over 175,000 square feet, we offer leagues, camps, clinics, and tournaments for youth and adults in soccer, flag football, volleyball, basketball, arena (indoor) baseball and softball, field hockey, lacrosse, dodge ball, sand volleyball, sand flag football, sand soccer and other social sports. We also host birthday and team parties, corporate events, and other organized activities. The Virginia Beach Field House has 6 turf fields, 8 regulation volleyball courts, 4 basketball courts, 8 sand volleyball courts, 2 sand fields, multiple party rooms, an arcade, and an indoor Fun Zone. Guests are encouraged to visit our fully stocked food court and lounge. In addition, we proudly carry several beers on tap and by the bottle for those patrons over 21 years of age who enjoy adult beverages. We have full locker rooms with day lockers and showers. For entertainment we have over 40 flat screen TV’s throughout the building, and four 110’ giant screen TV’s in our lounge. For the best indoor sports - TAKE IT TO THE HOUSE!

The Virginia Beach Field House is currently accepting applications for Guest Services Coordinator. The Guest Services Coordinator will manage the front desk staff and all activity at the front desk. The Guest Services Coordinator also is responsible for ensuring all front desk staff are able to provide the latest information regarding all current and upcoming activities or events. The Guest Services Coordinator will also ensure the Front Desk staff is trained in aggressive customer service and conflict resolution.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage Front Desk Staff (e.g. interview, hire, train, schedule, direct work, etc.)
• Respond to inquiries about programs
• Provide prospective clients with an enthusiastic and informative tour of the facility
• Ensure the front desk staff completes all required transactions accurately and efficiently
• Assist with the distribution of passes, fliers, and other materials to create traffic flow of guests
• Ensure all information posted at the front desk and the video monitor behind the desk is current
• Attend required meetings, training, and other scheduled activities
• Develop front desk schedule ensuring shifts are adequately covered for expected business levels
• Provide sales support when necessary
• Perform other duties and responsibilities as needed, required, or assigned by the General Manager or other director(s).

REQUIREMENTS

• No specific education requirement. High School diploma, GED, or higher is preferred
• Ability to communicate (e.g. read, write, speak, etc.) in English is required. Ability to communicate in other languages is preferred
• Must be professional in demeanor and communication
• Must have demonstrated excellent customer service skill
• Must be detail oriented
• Must have demonstrated outstanding organizational skill
• Must be able to prioritize and shift priorities as necessary with conditions
• Must be able to set and meet deadlines
• Must be able to work with minimal supervision
• Ability to use a standard workstation (desktop, laptop, tablet, etc) to perform duties
• Proficiency in Google suite is preferred
• Proficiency in DaySmart is preferred
• Ability to work together with all departments as a team
• Ability to maintain focus in a high-volume, fast-paced environment
• Ability to work under pressure and be decisive
• Ability to resolve difficult situations

ENVIRONMENTAL SETTING

The Guest Services Coordinator will normally work in a temperature and humidity controlled environment. Occasional exposure to outside ambient conditions may be required.

PHYSICAL REQUIREMENTS

Frequency of tasks is an estimate, actual frequency may vary. Reasonable accommodations are available for those who request them.

• Sitting: Frequently (>33% - <66%)
• Walking: Frequently (>33% - <66%)
• Reaching/Bending: Rarely (<10%)
• Lifting/Carrying: Occasionally (<33%), up to 35 pounds (e.g. box of printer paper)

Talking/Listening: Frequently (>33% - <66%),(telephone, in person/online meetings)

EOE - Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Eastern Sports Management/Virginia Beach Field House is a drug free workplace. Pre-employment background check required. Pre-employment job assessment may be required.

Due to the volume of applicants, please do not call to check on your status.

Job Type: Part-time

Pay: $16.00 per hour

Benefits:

• Employee discount

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: In person

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