Guest Relations Representative Job at CarePoint Health
About Us:
CarePoint prides itself on its patient-focused approach to care delivery, with an emphasis on preventative medicine, health education, and disease management. Leveraging its vast network of physicians and healthcare experts, CarePoint is quickly becoming recognized as a leader in the broader healthcare landscape as it pioneers creative solutions to address urgent population health needs. What You'll Be Doing:
Education: High School Graduate
Experience: Relevant experience preferred
Skills: Basic computer knowledge & typing/keyboard skills, excellent customer service and communication skills.
CarePoint Health is one of New Jersey’s leading health care systems comprised of three long-standing and highly-regarded hospitals – Christ Hospital in Jersey City, Hoboken University Medical Center and Bayonne Medical Center. CarePoint united three area hospitals to provide 360-degree-coordinated care by integrating the medical facilities and physician networks associated with these institutions. With over 4,500 employees, CarePoint is the largest private employer in Hudson County, New Jersey and each year provides care to over 300,000 individuals.
CarePoint prides itself on its patient-focused approach to care delivery, with an emphasis on preventative medicine, health education, and disease management. Leveraging its vast network of physicians and healthcare experts, CarePoint is quickly becoming recognized as a leader in the broader healthcare landscape as it pioneers creative solutions to address urgent population health needs.
This Guest Relation position requires superior communication and interpersonal skills. Exhibit proper telephone etiquette. Be able to complete reception routine accurately identifying patients with multiple means of identifiers. Presentable and well mannered. Genuine care for growth and improvement. Bilingual required must be able to speak English and Spanish fluently. The Guest Relations Rep. responsible for providing a warm and friendly welcome. The person filling position must have a passion for guest service and ensure that guest and patients are kept updated of wait time (if necessary), observes and respect the privacy and confidentiality of patient while maintaining professionalism and a smile at all times. The Guest Relations Rep is key to being able to assist with information and to alleviate any anxiety or frustration that people may experience as they enter HUMC. This position requires extraordinary customer service skills and pay close attention to detail and commitment to teamwork. Because the Guest Relations Rep is the customer’s initial contact with HUMC he/she must at all times convey and optimistic, devoted and constructive image of HUMC.
What We're Looking For:
JOB SPECIFICATIONS
Education: High School Graduate
Experience: Relevant experience preferred
Skills: Basic computer knowledge & typing/keyboard skills, excellent customer service and communication skills.
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