GSG Protective Services is a regional security firm that provides high quality, full-service, security in the Southwest, Central and Northeast United States.

GSGPS specializes in 6 divisions: physical security, protective services, consulting, investigations, technology and training. Our expert leadership team has decades in experience and our company values are professionalism, respect, open communication, training & education, empowerment, customer service and teamwork.

GSG Protective Services is looking to hire a GSOC Analyst. This is a hourly position located in the 24/7 Global Security Operations Center of a major international entertainment company. The GSOC analyst is responsible for monitoring global threats and social media feeds on their shift. The analyst serves as the lead point of contact for emergency and incident response for all travelers, productions, and subsidiaries. Analysts must intake and escalate issues to leadership in a timely manner. Teamwork and coordination with the 24/7 team of dispatch operators are required.

RESPONSIBILITIES

• Monitor internal systems and news alerts for global security threats.
• Monitor and manage social media feeds for known and emerging threats, suspicious persons, and other security information.
• Track all international company interests – including travelers, permanent offices, temporary long-term, and short-term productions, and major events (award shows, premieres, etc.).
• Account for travelers, productions, and offices during crisis events.
• Facilitate employees or productions during unexpected emergency or security incidents (i.e. lost passport, broken arm, severe weather).
• Provide appropriate response, escalation, and follow-up to all incidents.
• Send proactive written notifications of security incidents or other emergencies to productions, employees, security management, and stakeholders.
• Provide short-suspense analysis on incidents and threats: situational overviews via email or phone.
• Provide basic analysis for international location and venue assessments.
• Participate in monthly training.
• Ensure hardware and software in the GSOC is functioning properly and address issues or failures.
• Initiate service requests and escalate issues requiring immediate attention to the appropriate personnel, i.e. Facilities, IT, or Safety.

REQUIREMENTS & QUALIFICATIONS

• Preferred 4-year degree with an emphasis in international studies or security.
• Interest in global events and world news.
• Excellent written skills; confidence in writing emails, incident overviews, and in-depth assessments.
• Attention to detail is necessary.
• Personable and outstanding customer service.
• Ability to prioritize workload based on urgency.
• Clear and strong verbal communication skills for ad-hoc phone calls and requests.
• Comfortable working in a high-tech work environment.
• Possess strong personal computing skills with Microsoft Office.
• Robust understanding of internet search engines, mapping tools, and social media for research purposes.
• Firm grasp law enforcement jurisdiction for domestic and international entities.
• Flexibility with the learning of new operating procedures, tools, and innovations.
• Experience with online research and analysis.
• Ability to multi-task in a demanding environment.

PPO#16545

Benefits

GSG Protective Services is an equal opportunity employer and strives to provide the best workplace to attract and retain the best people. We recognize that a positive work environment, competitive salary, stable benefits and career development are all key components to the well-being of our GSG Team & growth.

Current benefits at GSGPS: health insurance, dental insurance, vision insurance, group term life insurance (GTL), 401K plan, vacation, sick paid time off (STO), employee recognition programs, and training opportunities.

Additional benefits & resources: life skills courses, career & work courses, support & resource classes, child care and work transportation assistance programs.
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance
Screening Requirements: Drug Screen, Criminal Background Check

Job Type: Full-time

Pay: $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Overtime

Experience:

• Dispatching: 5 years (Required)
• Customer Service: 5 years (Required)
• Security: 3 years (Required)
• Threat Analysis: 1 year (Preferred)

Work Location: One location

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