The Salon Coordinator is the most important position in Urban Lotus Hair Salon’s SERVICE MISSION. This job is to uphold and aid in the fulfillment in the Urban Lotus Hair Salon Mission Statement. The Salon Coordinator has the first and last contact with our guests.The basic function of the Salon Coordinator is to provide support for the stylists and Owner. This includes servicing and reception of guests, sales of retail products, upsells of Salon services, cleaning and upkeep of Urban Lotus Hair Salon, & successful appointment booking.

SKILLS:

• Excellent personal/ social skills when dealing with guests, coworkers, vendors and Owner. Ability to “befriend strangers.”
• Strong sales and customer service experience
• Effectively communicate both verbally and in writing (computer).
• Flexible and quick decision-making.
• Handle cash and operate credit card terminal. Perform light admin duties accurately and in a timely manner.
• Team player, supportive of stylists and owner needs.
• Ability to execute duties and maintain composure in fast paced atmosphere

DUTIES and RESPONSIBILITIES:

Reception/Front Desk

• Our overall success relies on personality and attitude.
• Liaison between the guests and the staff
• Liaison between the staff and the owner
• Be the initial consultation with each guest and ensure that each and every guest experience exceed Urban Lotus Hair Salon standards
• Process mail daily.
• Prepare and monitor the service guest visitation and retail sales reports.
• Check and monitor the business email and answering machine frequently
• Perform front desk opening and closing duties.

Social Media

• Manage social media platforms (Facebook, Instagram, Twitter, TikTok, YouTube, etc.)
• Social media management and content creation from start to finish, including writing and editing social media posts, improving customer engagement, and promoting social media campaigns
• Take and edit photos and videos that fit the Urban Lotus Hair Salon brand

Booking

• Scheduling and assigning of guests with stylists.
• Operating of our booking software to book, reschedule, cancel, and confirm of all appointments booked
• Minor accounting.

Sales

• Fulfill daily and weekly sales quotas by selling
• Upselling take home products and services.

Salon Upkeep

• Maintain a clean the front desk and retail area.
• Maintain a clean waiting area and stocked beverage Salon.
• Maintain and stock bathroom.

Job Type: Part-time

Pay: $12.00 - $14.00 per hour

Benefits:

• Employee discount
• Opportunities for advancement

Schedule:

• Day shift

Ability to commute/relocate:

• Stockbridge, GA 30281: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Required)

Work Location: In person

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