Summary:

The Customer Experience (CX) Coordinator serves as the first point of contact for our customers and therefore has the responsibility of representing Storr Office Environments and our brand. The position will require an innate ability to make our customers and guests feel welcome and important. To fulfill this responsibility, the candidate must be well organized, have exemplary communication skills and be able to multitask. This position also requires the candidate to learn and form an understanding of the basic services offered at Storr. The CX Coordinator is often the first one to have formal customer interaction, he or she will have a major impact on the customer and relationship that may/may not be formed.

Primary Duties and Responsibilities:

Hospitality

· Maintain a standard of excellence in servicing our customers. All customers should be given the attention and respect needed to create a feeling of importance. This first connection can be the difference in gaining or losing prospective business.

· Greet all walk-in customers with grace and hospitality and assist them by giving prompt attention to their needs

· Oversee, manage, and perform all duties related to the administration of the corporate switchboard.

· Ensure that the customer is directed to a “live” person vs. voicemail whenever possible.

· Host Walk-In Clients & evaluate their needs for small or large request

· For larger more complex projects, coordinate meeting with appropriate Salesperson for client for a future date.

· For smaller needs, work with client to show them chair/table options and process quote/request as appropriate (in conjunction with Showroom Duty Team).

· Track responsiveness of Salespeople on showroom duty (communicate to CX Director/VP of Sales)

Event Coordination

· Support client visits and events

· Work with Host for food requests, orders, and coordinate delivery/setup.

· Coordinate room setup (self or with ops/SAs) per Host’s needs.

· Set up food/drinks prior to visit

· Clean up space following visit & resets the room

· Create gift bag(s) as requested by sales

· Support internal meetings and events to include:

* Assist with reserving space

* Manage calendar for Townhall & Studio

* Work with Host for food requests, orders, and coordinate delivery/setup.

* Coordinate room setup (self or with ops/SAs) per Host’s needs.

* Set up food/drinks prior to the visit

* Clean up space following visit & resets the room

Order and restock as necessary:

* Office Supplies

* Coffee supplies, snacks, and fruits in the café

* Water machine in café

* Customer hosting suppliers (plates/cups/napkins/snacks)

· Review showroom daily for client visits and before leaving to include:

* Reset furniture as needed (or coordinate with Ops for support)

* Dust weekly

* Clean spaces as appropriate

* Water plants bi-weekly (or coordinate vendor support)

Administrative

· Provide support to Marketing Coordinator, CX Director, and Leadership using PowerPoint, Excel, Word, Canva, in additional to other identified platforms for specific tasks.

· Organize/distribute birthday and Anniversary cards for employees each month

· Assist HR team in prepping for new hires- name plaques, locker assignment, business cards, etc)

· Oversee and distribute all incoming faxes in a timely and organized manner

· Handles all incoming and outgoing mail and packages

· Document all purchases with correct coding in alignment with Accounting including but not limited to Amazon account, Divvy card, and InstaCart.

· Mail out all invoices and customer statements

· Handles checks mailed out to vendors (Fridays)

· Sorts mail, and stamps the AP mail received in the afternoon

· Sorts Mail/checks for AR

Education and/or Experience:

· Excellent organizational, communication, and interpersonal skills required.

· Strong verbal clarity and grammar to answer switchboard calls professionally

· Must be punctual with excellent attendance & time management. Limited overtime may be required.

· Ability to maintain composure and calmness during heightened client interactions.

· Proficiency in Microsoft suite.

· Prior experience in Hospitality, Guest Services, and/or Event Coordination.

· Professional business appearance

· Bachelor's degree in Communications, Marketing, or Hospitality or 4 years experience in a relevant field.

Job Type: Full-time

Pay: $35,360.00 - $41,600.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights

Experience:

• Microsoft Office: 1 year (Required)
• Event planning: 1 year (Required)

Work Location: One location

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