Are you a motivated and motivating team builder and organization developer? Do you thrive working with independent small business owners to help them achieve their goals of increased sales and profit growth? Are you goal-driven and excited to drive results by finding solutions for others and successfully securing their buy-in and commitment to those solutions? Are you a strategic thinker, servant leader who develops associates and results?

As a Franchise Operations Director, you will work with a group of approximately 90 franchise owners to support them and help them grow their bathroom remodeling businesses. You will lead a team, who subsequently serve as the Franchisees main point of contact for corporate support and resources, monitor KPIs, trouble-shoot their business plans and operations, and work with them on best practices, all to improve their bottom line.

ESSENTIAL DUTIES

• Lead a team of Franchise Coach’s
• Develop processes and performance metrics
• Lay out a strategy to improve Franchisees performance
• Analyze business information (financial information, market information, staffing, management practices, etc.) and advise and consult with the coaches to drive business growth
• Conduct monthly coaching calls with coaches and franchise owners to review KPIs, compare those to franchise network averages, and identify areas of weakness in the business. Coach the coach
• Coordinate with subject matter experts at corporate to create action plans to address areas of weakness and ensure timely follow up with franchise owners
• Conduct 10 – 15 site visits per year
• Cultivate and establish positive relationships with franchise owners through proactive, routine communication
• Evaluate business operations of franchise owners and identify and share best practices with corporate and other owners
• Understand the franchise system and corporate’s general policies and procedures so that these can be communicated and explained to franchise owners
• Increase the franchise owners’ awareness of corporate’s required and recommended support programs
• Support all operations and policies of corporate when interacting with the franchise owners and their employees
• Assist in rolling out new programs and systems to franchise owners
• Assist in onboarding new franchise owners

QUALIFICATIONS

• Bachelor’s degree in Business Management, Finance or related field
• 5+ years’ experience as a franchise consultant
• Prior leadership roles
• Strong business acumen and analytical skills
• Understanding of budgets, P&Ls and other financial information
• Ability to quickly assess a situation and reach a positive conclusion in a timely manner
• Exceptional verbal skills and strong writing skills
• Ability to prioritize effectively in a fast-paced environment
• Proactive self-starter with the ability to multitask the majority of time
• Ability to communicate effectively at all levels, internally and externally
• Flexibility to change direction of workflow and duties as required
• Willingness and ability to switch responsibilities with little or notice
• Ability to be flexible with work hours as required, based on the needs of the business

EDUCATION/EXPERIENCE

• Minimum 5 years of experience in a leadership role
• Remodeling or construction experience is preferred
• Any equivalent combination of training and similar experience that provides the required
• knowledge, skills, and ability, may qualify
• Ability to motivate people, instill accountability and achieve results
• Exceptional organization, multi-tasking and time management skills
• Self-directed
• Ability to maintain confidentiality of sensitive business information and strategies

TRAVEL

• 50% required

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. These include sitting for extended periods of time; ability to access and use a computer; has manual dexterity of hands and fingers to operate a computer keyboard, mouse, telephone and normal office equipment. Occasional lifting of up to 25 lbs.