At VEGA Americas, we're driven to provide innovative and reliable process measurement instrumentation to diverse industries around the world. We commit ourselves to achieving the highest standards in all areas of our business, from product quality to the employee experience.

As a member of the VEGA Americas team, you'll be part of a growing organization that has been improving industrial processes for over 70 years. VEGA places great emphasis on the values of excellence, respect, and continuous improvement. By fostering a positive environment, VEGA ensures employees are empowered to grow and thrive in their careers with us. It's no wonder that VEGA Americas has received The Cincinnati Enquirer's Top Workplace Award for 6 years running!

The Field Service department is all about ensuring the best possible customer experiences with VEGA products. From support to repairs, field service technicians do whatever it takes to deliver a solution that meets VEGA’s high standard of quality.

What you’ll do:

• Inspects malfunctioning or damaged products and reviews performance reports and documentation from customers and field representatives to determine nature and scope of problem.
• Analyzes inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
• Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs.
• Provide remote and on-site technical assistance to help troubleshoot and repair equipment.
• Submits complete service reports for customer invoicing. Submit expense reports within guidelines of company policy.
• Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
• Develop service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product.
• Provide a communication link between the customer and the company to help ensure effective service is provided to the customer.
• Conducts training on Radiation Safety and the safe operation of the equipment and demonstrates skills to trainees, including both team members and customers.

What you'll need:

• Associate's degree in electrical engineering technology or equivalent;
• AND 2+ related experience including a strong electrical background with understanding of basic AC/DC circuits, ability to use basic electrical/electronic tools, such as volt and current meters, and proficient in the use of the basic functions of Microsoft Office;
• OR equivalent combination of education and experience.

Preferred:

• Five years experience in previous employment as a Field Service Technician with an instrument manufacturer serving the process industry or as an Instrument Technician within the process industry.
• Understanding of digital process control protocols: Modbus, Profibus, Foundation Fieldbus, and HART protocols are a plus.
• Understanding Electronic communications such as: RS-232, RS-422, RS-485, and IIC Bus

VEGA Americas, Inc. provides a full benefits package including:

• A competitive salary
• Health, company HSA contribution, Dental, Life, and Disability benefits available on day one
• Competitive 401(k) with flexible investment options and a company match to help you reach your retirement goals
• Other perks include paid time off, holiday pay, 100% paid parental leave, tuition assistance, a casual dress code, and training opportunities.

VEGA Americas, Inc. is proud to be an Equal Opportunity employer. It is our policy that we will not discriminate against any person based on race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, disability, or veteran status.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Programmable Logic Controllers: 1 year (Preferred)
• Maintenance: 1 year (Preferred)
• I&E: 1 year (Preferred)

Work Location: On the road

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