Essential Duties and Responsibilities:

• Responsible to assist with the development, implementation, and oversight of all RISE program initiatives related to ELEVATE and the related social programs.
• Actively strive to foster and maintain a workplace climate that is supportive and respectful of employees and create a learning environment for students that encourages personal development, growth, and success.
• Assist with the design and development of marketing and promotional materials. Ensure all communications reach target markets and diverse populations, and various levels of education.
• Responsible for collecting and analyzing data, maintaining program records, and monitoring participant progress.
• Continually measure impact of activities, adapt and refine program of delivery as necessary.
• Establish metrics and benchmark data, develop reports for specific programs, and report outcomes to employees, stakeholders, and outside partners.
• Create and maintain a database of outreach contacts to foster and develop collaborative partnerships specific for the ELEVATE program.
• Continually explore ways to develop new resources and partnerships.
• Proactively identify potential barriers to participant success and work both within WTI and with outside agencies to deliver solutions.
• Create and maintain mentor program designed to inspire and provide support to new participants.
• Provide excellent customer service to employees and outside partners.
• Create participant satisfaction survey and annual program report.
• Meet deadlines for all requests for reports, data, publications, and budgets.
• Travel as needed and represent RISE/WTI at student and employee recruiting events, career fairs, conferences, etc.
• Maintain working knowledge of emerging national trends and best practices in the industry, as well as in the areas of outreach, pre-college initiatives, and education as related to employee success.
• Work with WTI management to continually devise and implement process improvements and align programming to meet current and future company needs.
• Support WTI in advocacy, strategy, and community efforts.
• May participate in community and education-related committees to further the goals of WTI Education and Community Outreach program(s).
• Additional duties as assigned by supervisor.

Required Skills/Knowledge:

• 2-4 years prior years related experience in human services, education, or community development.
• Proven ability to develop strong, respectful relationships.
• Prior experience working with and contributing to a diverse workplace.
• Experience adapting to changing environments and navigating organizational dynamics.
• Demonstrated ability to maintain high levels of confidentiality, discretion, and integrity.
• Proven commitment to promoting equity and inclusivity and demonstrated sensitivity to the needs and concerns of those of culturally and socioeconomically diverse backgrounds.
• Demonstrated experience in understanding issues and trends in higher education programs with a focus on the retention needs of low-income, first-generation, historically underrepresented, marginalized, and/or underserved students.
• Possess fluency in current events and corporate sustainability issues.
• Experience in an influential role where extraordinary results were achieved through accountability and leading others to achieve and maintain a high standard of performance.
• Prior experience clearly defining expectations, articulating ideas, thoughts and views and providing continual timely, frank, and direct feedback to others.
• Experience working with the Department of Corrections a plus
  

Other Skills and Abilities:

• Ability to work on multiple projects and responsibilities concurrently.
• Strong analytical and problem-solving skills.
• Comfortable managing difficult situations, showing a high level of professional maturity, resiliency, and adaptability.
• Ability to work both independently and in a highly collaborative manner.
• Ability to establish priorities, goals, objectives, and timelines.
• Appreciation for, and sensitivity to, issues such as equity, diversity, workplace culture, and community.
• Creativity, ability to navigate ambiguity, and resourcefulness.
• Ability to provide efficient, timely, reliable, and courteous service in all interactions.
• Capacity to build and maintain effective professional relationships.
• Intermediate skills with financial data and mathematics (understanding of statistics, business metrics, gross margin, operating income, cost management, etc.).
• Strong computer skills including Outlook, Word, Excel, PowerPoint, Adobe, etc.
• Must be able to use technology to perform company tasks (expense management, time keeping systems, intranet, etc.)
• Ability to travel - 25-35%

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.