E-Banking Call Center Agent - Part-Time - (On-Site) Zebulon, GA Job at United Bank
Who We Are:
United Bank offers exciting career opportunities and has a unique company mission and culture. We are an innovative and growing 117-year-old, $2.4 billion Community Bank, that proudly provides Signature Service to our customers, in 19 locations and 11 counties, throughout Middle Georgia. View Our Annual Magazine - OUR STORY .
What We Offer:
Career opportunities and growth.
Competitive benefit package. Benefits include: paid employee health insurance, dental insurance, vision insurance, short-term disability insurance, paid long-term disability insurance, paid life insurance, 401(k) plan with employer contributions, employee stock purchase plan (ESOP) with employer contributions, flexible spending account (FSA), wellness program, employee assistance program, vacation time, sick time, paid federal holidays, and other unique perks.
Flexibility
Unique Culture
Job Summary:
On-Site in Zebulon, GA - Call Center hours are 7am-8pm, seven days a week. Candidates must be available to work a rotating shift, including rotating weekends and holidays.
The Digital Banking Agent I is responsible for supporting the digital banking team. The agent processes digital banking applications, service requests, and other reports to support the overall digital banking team in providing seamless service to our customers. The agent also provides 1st level support to our customers using our digital banking services.
General Description/Duties:
Duties include but are not limited to the following:
- Process digital banking applications in a timely, efficient manner with a diligent awareness of fraud and excellence in customer service.
- Process digital banking requests from customers and bank employees in a timely manner.
- Provide initial telephone, text, chat, or email support for basic online/mobile banking inquiries – such as password resets, enrollment questions, etc.
- Responsible for various maintenance tasks to ensure a seamless service experience for our customers.
Requirements:
- Data Entry Capabilities- able to enter information quickly and accurately while juggling other tasks.
- Aptitude for new technology and basic familiarity with common computer applications such as Microsoft Outlook, Word, and Excel.
- Demonstrate the ability to judge when to act independently and when to confer with management.
- Strong written and verbal communication skills including the ability to listen intently, explain complex issues simply and concisely, and convey a friendly, helpful demeanor. Grammar and spelling must meet acceptable business writing standards.
- Attention to detail and accuracy in both written paperwork and customer interactions.
- Excel in a multi-tasking environment.
- Able to work independently with minimal supervision.
- Confident, self-motivated, and skilled in effective time management.
- Previous banking, data entry, or customer service experience a plus.
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