Desktop Tech I Job at Salem Health Hospitals & Clinics
Location Site: Salem Hospital Main Campus
Department: SH IS Solution Center
Position Type: Full Time
Start Time: 7:00
Pioneering healthcare since 1896, Salem Health is a top workplace offering market-leading pay where you can make a difference in the lives of those in the community where you live. Through incorporation of Lean driven principles, staff are able effect change in the organization to solve problems, and drive continuous improvement.
As an employer of choice, we are devoted to assuring that we provide a safe, healthy, and patient-centric workplace, while keeping staff wellbeing and satisfaction top of mind.
Your Role With Us:
You will employ your astute technical knowledge and resourcefulness to address, troubleshoot and resolve common desktop computer and software problems for all computer users at Salem Health.
Core Functions:
- Prioritize trouble calls, set timelines and respond to customer needs.
- Respond to work orders per protocol or with direction from others to support effective work by system users.
- Provide consultation and troubleshooting of hardware and software problems for customers.
- Respond to customer inquiries, troubleshoot customer issues, and follow up on customer interactions.
- Perform limited repairs on computers and printers. Replace components as needed.
- Instruct and illustrate use of software and hardware.
- Maintain accurate and complete documentation of desktop calls, fixes, and needed follow-up.
Total Rewards Offerings:
Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations and professional growth.
- Relocation assistance available for qualified candidates
- Full comprehensive medical, dental, and vision plans
- Basic and voluntary life insurance
- Short and long-term disability
- Live Well Wellness Program
- Employee Assistance Program (EAP)
- 401(K) retirement plan with employer contributions.
- Generous paid time off (PTO) accrual and holiday pay
- Onsite fitness center with 24/7 badge access
- Education assistance program
- Public service loan forgiveness (PSLF) eligible employer https://studentaid.gov/
- Food and drink discounts in the cafeteria.
- Impressive discounts offered by Nike, Adidas, Carhartt and others.
Background/Expertise:
- Bachelor’s degree required OR One (1) year of college level course work in hardware, software components, operating systems OR Minimum of two (2) years of directly related experience will be accepted in lieu of education.
- Minimum of two (2) years of experience setting up new equipment, troubleshooting and performing routine maintenance.
- Working knowledge of MS Windows, MS Office Suite, ITSM Tools and assigned applications and technologies.
- Working knowledge of software development and implementation technologies.
- Technical knowledge of personal computer operations, basic network operations and data communications set-ups.
Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.
Salem Health Hospitals and Clinics is committed to providing access, equal opportunity and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org
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