Job Title: Desk Side Support

Location: Irvine, CA 92618

Mode: FTE

Max Salary - $55000/year

Note:- Fully Vaccinated resources required.

Job Duties

• Provide direct Face-to-Face world class end user support experience with an emphasis on quality resolutions

• Help improve end user’s productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities

• Provide hardware break/fix support and warranty support for current desktop, laptop, tablets and workstation devices

• Provide operating system and application support to diagnose and resolve unique, non-recurring problems

• Reimage systems as required

• Identifies potential escalations and proactively alerts management as needed.

• Partners, as required, with other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified

• Recommend and/or performs upgrades on systems

• Work with procurement staff to purchase hardware and software

• Complete installation and testing of computers and peripherals within established standards and guidelines

• Provide basic support for mobile devices and printers

• Provide primary support to executive users

• Provide equipment move services

• Ensures configuration and inventory management database entries are complete and accurate

• Provides time / resource estimates for assigned tasks including time tracking activities

• Local travel as needed

• Perform other duties as assigned

Requirements

• Mac OSX expertise strongly preferred!!

• Must possess a professional demeanor and strong customer service/consulting/training skills

• Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area

• Basic understanding of networks, Intel servers and telecoms

• Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets

• Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)

• Strong Microsoft operating system troubleshooting skills

• Strong problem solving and critical thinking skills

• Strong written and verbal communication skills

• Must be self-motivated and the ability to work independently with minimal supervision

• Must have excellent time management skills

• Must be detail and process oriented

• Ability to walk long distances across large facilities

• Must be able to pass a background security check

• Valid driver’s license and reliable transportation

What will make a candidate stand out

• Experience with ticketing systems (BMC, SNOW, RequestCenter etc.)

• Experience working with executives

• Experience with iOS

• Certifications: Hardware such as A+ or equivalent, Microsoft – MCSA Windows 7, 8 or 10, Network such as CCNA or CCNP

• Experience performing remote control of PCs and video conferencing knowledge

• SCCM experience

Job Type: Full-time

Salary: Up to $55,000.00 per year

Schedule:

• 8 hour shift
• Weekend availability

Work Location: One location

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