Essential Responsibilities:
- Respond to support tickets, requests, and inquiries in a professional and timely manner.
- Scope issues by collecting relevant facts and investigating problems and troubleshooting to identify and replicate issues.
- Query data used to run health programs for clients and update configurable items.
- Update scripts for voice and text messaging to patients, assuring excellent message quality.
- Consult and collaborate with immediate peers or colleagues to resolve service issues.
- Document technical work and research to help colleagues, improve the product, and improve the support experience.
- Assist with special projects to help the team, as needed.
Qualifications / Requirements:
- 2+ years’ experience in a customer-facing or customer support role with troubleshooting and problem-solving experience in a team environment.
- Ability to query and update data using basic SQL skills using MySQL and SQL Server.
- Strong data analysis skills.
- Experience using Atlassian Jira and Confluence.
- Salesforce experience.
- Strong troubleshooting skills of complex technical issues involving multiple technologies.
- Strong customer service skills, accurate and logical problem solving, and communication skills, plus the ability to excel in a team environment is essential.
- Must be available for technical support outside of normal business hours when production issues arise.
Job Types: Full-time, Contract, Internship
Salary: $55.00 - $70.00 per hour
Benefits:
- Health insurance
Schedule:
- 8 hour shift
Experience:
- SQL: 1 year (Preferred)
Work Location: Remote
Speak with the employer
+91 6304018615
Please Note :
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