Customer Support Engineer - Level 1 TD&R - 1386137 Job at Cisco Systems
There are a lot of security companies out there. Still, no one is doing what Kenna (Cisco) is doing: giving our customers the ability to measure their risk landscape and truly protect their environments from the ever-present threat of a breach. As a result, we see phenomenal growth as some of the top companies in the world flock to our platform.
We have robust venture funding and an incredible team who will fight beside you to accomplish the impossible. We're looking for an energetic and driven Support Engineer who will be responsible for the technical troubleshooting and resolution of our customers' support issues.
You'll be a part of a growing and experienced engineering team. You will work closely with others to learn the answers to complex and interesting technical questions and issues. In addition, candidates should have experience in technical support roles and feel comfortable troubleshooting potentially unfamiliar issues across various technologies.
What are some of the exciting problems you'll be working on:
- Triaging, prioritizing, and resolving support inquiries from our customers.
- Working directly with our engineers to diagnose and solve customer issues
- Working closely with Customer Success to ensure high levels of customer satisfaction, Learning basic database querying and scripting used for troubleshooting
- Creating technical documentation helps customers learn to use our platform and allows for self-service resolution of common issues.
- Being a part of an on-call rotation
What does it take to work at Kenna, a Cisco company:
- Bachelor's degree or equivalent with 3+ years of experience in technical support or support engineer role
- Strong written and interpersonal communications skills
- Fundamentals of computer programming. (e.g., be able to read/understand code)
- Power-user proficiency with computer systems (e.g., command-line and scripting experience)
- Comfortable with the fast-paced and unpredictable nature of support engineering
- Proven ability to work cross-functionally within a team-oriented environment
- Strong desire for technical growth
WHY CISCO SECURE
#WeAreCisco, where each person is unique. We bring our talents to work as a team daily, helping power an inclusive future for all. Get to know us!
We’re global, adaptable, and diverse, and our security portfolio is as extensive as it is groundbreaking. Have you heard of Threat, Detection & Response, Zero Trust by Duo, Common Services Engineering, or Cloud & Network Security? Those are only a few of our product teams! The only thing we’re missing is YOU.
Join an enterprise security leader with a start-up culture committed to driving innovation and allowing you to make an impact. We #InnovateToWin, and we know we’re better together. That’s why we’re dedicated to inclusivity, collaboration, and diversity in everything we do.
We’re proud to be the Best Security Company in 2021 with the Best Authentication Technology and the Best Small and Mid-Size Enterprises Security Solution in 2022 by SC Media. Cisco Secure continues to grow and evolve year after year, with 100% of Fortune 100 Companies using our products. We’re excited to see the new heights we’ll reach with your passion for security, customer focus, and desire to change things up!
What else can you expect? Ongoing investment in your growth—that’s why we offer many employee resource groups (called Inclusive Communities), mentorship programs, and hundreds of learning resources to level up your skillset and explore your interests consistently. Because when you succeed, we succeed!
“Cisco Secure offers an environment that combines cutting-edge, mission-critical technology with some of the brightest, most diverse set of people I’ve ever had the pleasure of working with.” – Chief of Staff, Engineering
Join Cisco Secure – Be You, With Us!
#CiscoSecureEng23
Cisco COVID-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.
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