Customer Success Manager 2 Job at Smartcar
Smartcar is on a mission to make it easy for everyone to use the apps and services they love with their car. We build developer-friendly APIs which makes it easy for businesses to integrate their products with vehicles of any brand using a single integration.
Founded in 2015, Smartcar has raised $36M from Andreessen Horowitz, New Enterprise Associates, and Energize Ventures. We are now the leading developer platform for mobility businesses across North America and Europe serving amazing customers including brands like British Petroleum (BP), Turo, NRG, and more.
Innovative mobility companies use our API platform to verify mileage, issue digital car keys, manage EV charging schedules, monitor fleets, and much more.
As Smartcar’s Customer Success Manager, you will be an integral part of our customer’s implementation journey. Your work will be key to setting them up for success with their Smartcar powered product.
Feel free to check out what our interview process looks like.
All of our openings are remote within California, New York, or Texas. We’d love for you to join us!
Key Responsibilities
- Become an expert in best practices of Smartcar’s API for different verticals
- Own the implementation process for a balanced book of SMB and Enterprise level customers
- Lead customer training sessions and interact with business and technical points of contact
- Understand how customers intend to use Smartcar and develop plans to speed implementation and minimize churn risk
- Identify and implement improvements to existing support and success collateral
- Facilitate the creation of QBR materials in tandem with an Account Executive
- Partner with engineering, sales, marketing, and design to relay customer feedback and help determine which product updates or features should be prioritized
- Be the voice of the customer internally and the face of Smartcar externally
Who You Are
- 3-5 years of B2B customer success experience at a SaaS company
- Proven track record of maintaining high customer satisfaction rates
- You enjoy working in ambiguous environments with a lot of autonomy
- You have a data-driven mindset
- You have a sense of urgency and take action when customer usage needs improvement
- You have strong written and verbal communication skills
- You’re proficient in working with a technical product
Manager
- Victor Black, Director of Customer Success
Your Team
- Travis
- Ryan
- Steve
- Skye
Compensation and Benefits Package
- Base salary determined by years of experience: $95,000 - $105,000
- Equity
- Remote work within NY, CA, or TX
- Health, Dental and Vision covered at 90% for all plans and 80% coverage for dependents, which amounts to approximately $11,000 a year
- 401K matching at 4%
- Unlimited PTO
- Wellness stipend of $50 a month
- Cell phone and Internet stipend of $50 a month
- $300 yearly learning and development stipend
- $350 work-from-home stipend
- 8 weeks of 100% paid parental leave with a 1-week half day ramp back time and a 5 week Freshly subscription
- 10 days of paid bereavement leave
Sponsorship
- We do not currently support any new sponsorship opportunities or sponsorship transfers for this role
Smartcar is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you have a disability or special need that requires accommodation, please do not hesitate to reach out, in confidence, to mathilde@smartcar.com with how we can help make your interview process as comfortable as possible and how we can provide reasonable accommodations.
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