Customer Service Representative - REMOTE

* Work from home * No weekends * No commute

• Competitive pay commensurate with experience

We are able to hire in the following states: Alabama, Arizona, Florida, Idaho, Indiana, Ohio, Oregon, and Texas.

At RV Glass Solutions, we facilitate RV windshield replacement. A broken windshield is nobody’s idea of fun but we take pride in quickly returning our customers to their travels. We deliver friendly, efficient service wherever they may be in the USA.

We think big and work hard but we enjoy what we do. Our work environment is professional but also casual. We know our best ideas come from within and we do our best to cultivate and inspire creative thinking among our team.

Live your best life

• Health, dental, vision, FSA, HRA, HSA, life insurance, Employee Assistance Program (EAP)
• Dedicated personal learning & development opportunities
• 401k (traditional or Roth) with employer contribution and employer match, paid vacation, holidays & sick time
• Give back to your community and get paid to do it
• We are all about celebrating hallmark anniversaries: Get more vacation after one year and again at five.
• Great ideas make us better and we believe in rewarding ingenuity and inspiration

What you’ll do

• Make Happy Campers by serving RV customers with their windshield and side glass replacement needs
• Field inbound calls, emails, chat and text messages from customers – with a warm smile and problem solving approach
• Access our specialized systems to provide customer quotes based upon glass pricing, nearest shop location, insurance information and freight/crate
• Interface with customer, glass shops and insurance partners to schedule appointments
• Remote meet-up with the team for detailed customer service representative training, tailored to our industry
• Seek ways to improve internal processes and overall customer experience

What you’ll bring

• Your ability to interface with people in a manner that makes them feel valued
• Solid communication skills (verbal and written)
• Your organized and detail-oriented way of working
• Your desire to be a part of the team, even from afar
• The confidence and discipline to stay engaged with the team & our customers from your remote work location
• A willingness to learn! Bring your customer service skills and we’ll share our tips, strategies and processes for a successful and fulfilling experience
• A command of Word, Outlook and Excel
• Bi-lingual French or Spanish is a readily recognized super power

Tech requirements

• High-speed internet connection with a minimum of 25 Mbps download and 5 Mbps upload from a reliable internet provider
• Hard-wired Ethernet connection (no wifi)
• We’ll provide internet and tech equipment, you provide dedicated home office space free of distraction/background noise