Customer Service Specialist Job at Venteon
Our marketing client is seeking a Customer Service Specialist for their office in Walled Lake, MI on a Direct Hire basis.
Full time, In office.
SUMMARY for Customer Service Specialist
This position is ideal for an energetic, self-motivated, reliable individual who enjoys performing a variety of detail oriented, customer focused tasks in a high-energy team environment. This person would be responsible for providing stellar Customer Service.
RESPONSIBILITES for Customer Service Specialist
- Provide software support by responding to customers via online chat, phone, and email.
- Communicate issues clearly and effectively to clients while documenting all customer interactions thoroughly.
- Follow appropriate procedures for call handling (escalating customer concerns and tracking feedback).
- Pro-actively follow up on customer concerns.
- Assist in service-related administrative functions.
- Maintain and update our customers’ databases.
- Other duties and projects as assigned.
REQUIREMENTS for Customer Service Specialist
- Customer Service: 3 years
- Previous experience with CRM software a plus
- Previous experience serving Realtors is a plus
- Self-motivated, reliable, friendly, and energetic.
- Detail oriented.
- Ability to prioritize time critical tasks.
- Ability to provide superior customer service in both oral and written formats.
BENEFITS for Customer Service Specialist
- Paid Vacation
- Paid Holidays
- 401(k) Plan with Matching
- Professional, Team Environment
- A great opportunity at a great place to work
- Medical, Dental, Vision and Disability Insurance Options
If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to apply to this job and email your resume to mbeydoun@hrsus.com
We treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our client(s) for review. If you do not receive correspondence, you are not a fit for this position.
At Harvard Resource Solutions, our talent acquisition team is proud to provide our clients with the most qualified Administrative & Clerical talent in the industry today.
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