Semperit is a global company that develops, produces, and sells highly specialized rubber products for the medical and industrial sectors. Products range from examination and surgical gloves to hydraulic and industrial hoses, conveyor belts, construction profiles, and molded parts such as handrails. With our quality products, we have been well positioned for over 195 years and distribute them in more than 100 countries.

Semperit America's is searching for a Customer Service Agent to support the customer service manager, warehouse manager, sales, and operations team with order handling for the industrial segments.

Key Responsibilities:

• Manage specific accounts and build relationships with direct contacts in order to understand each unique customer’s needs.
• Work closely with all Sales Representatives within each target market.
• Receive customer orders and coordinate with the Production and/or Inventory Planner in order to ensure that customers receive products within the fixed time frame.
• Receive orders by phone/fax/e-mail directly from customers or Sales Representatives, enter orders in the system and transfer them to the logistics department.
• Verify each order to ensure that the information is accurate (product, quantity, price, shipping date, special requirements, etc).
• Daily review and follow-up of current orders and back-order list.
• When required, monitor inventory level.
• When required, follow up with the Laboratory, Production and/or Inventory Planner in order to ensure that the products are delivered to the customer on time.
• Manage daily emails and phone calls. Provide customers with desired information such as order inquiry, pricing information, providing documents, or placing a new order.
• Resolve customer complaints; investigate, initiate paperwork and take immediate action in order to satisfy the customer.
• Process returns; investigate and initiate the Return Goods Authorization.
• Work with the Pricing Specialist in order to ensure accurate pricing on each order.
• Issue export documents when applicable.
• Create ship-to’s while following standard operating procedures.
• Perform other related order-handling tasks and adhoc administrative tasks necessary to ensure success.

Requirements:

• Minimum 2 years professional experience, customer service, internal sales and/or logistical experience
• Bachelor’s degree or equivalent experience
• Experience using ERP systems, specifically SAP by Design
• Strong computer skills; experienced in Microsoft Office
• Communicative and resolute personality
• Comfortable handling large amounts of data, while displaying a high level of accuracy and diligence
• Spanish fluency highly preferred

Benefits:

• Medical
• Dental
• Vision
• 401(k)
• Paid Time Off

We offer an interesting challenge and attractive employment conditions in an international organization with production sites in Europe (Austria, Germany, Hungary, Czech Republic and Poland), the USA, and Asia (Thailand, China, India, Malaysia), as well as further sales companies around the world. Good opportunities for further development and comprehensive training are guaranteed.

Location:

• Newnan, Georgia

All qualified applicants will receive consideration for employment at Semperit without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. Semperit is proud to be a drug-free and equal opportunity employer.

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