About Us:

Fluidics Inc. is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world’s leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations & maintenance. Since Fluidics was founded in 1968, a lot has changed in the mechanical contracting industry, including our company. We have acquired the most technologically and physically advanced resources available to meet the growing needs of our customers. We offer our clients significant financial strength, unmatched bonding capability, an award-winning safety program, and large-scale purchasing power. With over 200 employees, throughout Pennsylvania, New Jersey and Delaware EMCOR Services/Fluidics can work in virtually every market sector and facility type.

Job Title:-- Customer Service Representative – Service Dispatcher

Job Summary:-- Maintain clear and ongoing communication with Customers, Technicians, and other Employees related to all manners of the service operation, including, but not limited to, incoming service calls, scheduling technicians, purchase orders, quotes, follow-up work, and service history.

Essential Duties and Responsibilities:

• Enter service calls and record all pertinent information relating to requests for service, including Customer and Site, Caller Name, Caller Phone Number, Problem Code, Description of Problem, and Maintenance Contract Number if applicable.
• Review Previous Slips to ensure a duplicate call is not being entered and gain an awareness of other activity at the jobsite. Determine the priority level for the service request and confirm any special notes from the site file (site access information, special tools, safety concerns, etc.).
• Maintain daily and weekly schedules in CMS for technicians, keeping the dispatch board current, at all times.
• Dispatch technicians in a timely manner to minimize technician downtime.
• Ensure calls are scheduled and dispatched in accordance with company expectations for service call response time, maintenance contract obligations, and project work deadlines.
• Monitor all preventive maintenance agreements inspections to ensure inspections are being performed as per the maintenance agreement and in accordance with the allotted hours.
• Verify technician’s time and cost code at the completion of each job.

Qualifications: --

• Five to Seven years’ experience as a Customer Service Representative within an industrial business environment.
• Strong computer proficiencies: Micro Office Suite (Word, Excel, PowerPoint, Teams).
• Proven Customer Service Skills.
• Excels at working with in a fast pace team environment.

*Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.

Job Type: Full-time

Pay: $53,000.00 - $63,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Philadelphia, PA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Service Dispatcher: 5 years (Required)

Work Location: In person

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