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Fayette Heating & Air, a TurnPoint Services company, is nationally recognized as a Top-10 plumbing and HVAC service business. And has consistently achieved strong growth to become one of the largest essential services businesses in the United States.

Our Outbound Team is a pillar of the entire organization’s effort to improve the overall customer experience. We are looking for an outgoing and well-spoken CSR to make outbound calls to customers. Duties will include but are not limited to: Booking scheduled service appointments for club members; Membership renewals & retention; Promoting special services; Follow-up opportunities and happy calls.

Essential duties & responsibilities:

• Make outbound calls to schedule service calls and promote
• Answer customer questions and provide basic services information
• Sell and renew memberships
• Follow scripting to provide a consistent experience for clients
• Cross-promote various trade services to customers
• Communicate with customers via phone, chat, and email
• Complete any responsibilities assigned by the manager

Pay Rate: $16 Hourly + Commission

Remote: After an initial in-office training, remote work is available.

Flexible Schedules: Our agents will be able to set their own schedule:

• 
  Days:Monday – Saturday
• Hours: 8:00 am – 8:00 pm
• Part-time: 32 hours
• Full-time: 40 hours

Essential duties & responsibilities:

• Make outbound calls to schedule service calls and promote
• Answer customer questions and provide basic services information
• Sell and renew memberships
• Follow scripting to provide a consistent experience for clients
• Cross-promote various trade services to customers
• Communicate with customers via phone, chat, and email
• Complete any responsibilities assigned by the manager

Skills you bring for success:

• High School Diploma or Equivalent (Required)
• 2+ years of sales, call center, customer service, or appointment setting
• Thrive in a fast-paced, sales-oriented environment
• Strong listening and sales skills; ability to tailor products and services to meet existing customers’ needs
• Previous experience in HVAC, plumbing, electrical services, or construction a plus
• Excellent communication skills, both verbal and written
• Strong attention to detail
• Ability to achieve the target goal
• Proficiency in Microsoft Office and CRM software

What you will get if you maintain full-time status (+30 hours/week):

• Hourly Wage + Commission + Spiffs
• 401(k) with a 3% matching
• Medical, Dental, and Vision plans
• $20K Life Insurance Policy Free to Employees
• Short- and Long-Term Disability plans
• Paid time off + 6 holidays
• Weekly Pay

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.