Customer Service Representative, Inside Sales Job at Green Bay Packaging, Inc.
Division Description:
The Fremont Division is a modern, fully equipped corrugated manufacturing facility that produces a wide range of innovative corrugated products from brown boxes to intricate die cut inner pack to high graphic packaging.
Position Overview:
This position will be dedicated to working closely with our Sales Representatives and Customers to meet our customer’s needs. This role interacts with customers relative to the quoting of products, placement of orders, pricing, deliveries, complaints, and technical recommendations.
Responsibilities:
- Advanced computer skills with proficiency in the Microsoft Office Suite along with website and internet tools
- Excellent verbal and written communication skills both on the phone and in person one-on-one
- Strong math background needed to estimate product cost
- Ability to work well under pressure, handle many tasks and interruptions within a short period of time while providing positive, personalized customer service
- Responsible for accurate and timely data entry inclusive of managing multiple accounts including processing and expediting orders, quoting, coordinating timely deliveries, and maintaining inventories
- Ability to coordinate interaction between the customers and multiple departments including handling complaints and quality concerns
- Must be able to prioritize, organize, and follow-up based on given timelines
- Mechanical ability to understand diagrams and machine limitations along with a willingness to learn the entire plant flow
- Commitment to providing outstanding customer service
- Ability to multi-task in a fast-paced environment
- Ability to work in a team atmosphere
- Ability to resolve conflict with creative use of resources
- High attention to detail
- Excellent organizational skills
- Strong communication skills
- Prior customer service experience is a plus, but no experience required
- High school diploma required, college degree preferred
In addition to a competitive wage, we offer a comprehensive benefit package including medical, dental, life and 401(k).
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