Full Time // $17 - $20 per hr + Commissions

What We Do

We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating and air conditioning and electrical systems.

The Big Task

You will act as the first line of contact for our Customers, book service appointments and do whatever is necessary to promote customer satisfaction.

Key Sub Tasks

• Respond to customer requests, resolving issues and promoting the brand.
• Convert incoming customer calls into booked service appointments.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.

Desired Skills and Experience

• Develop a proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust and demonstrate empathy.
• Personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.
• Highly motivated, flexible and great attitude on life.

What We Offer

• Medical Insurance: health, dental, vision, life insurance, and disability.
• 401K & supplemental options!
• A family. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together and you’ll build life-long friendships at Winters Home Services.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Winters by visiting www.wintershomeservices.com. And when you're ready, please follow the directions at www.wintershomeservices.com/careers to apply for this position.

Equal Opportunity Employer

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Watertown, MA 02472: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Required)

Work Location: One location

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