Who We Are:
Velocity Vehicle Group (VVG) is a premium commercial brand medium to heavy truck dealership that offers the full-service experience for our customers, from an outstanding sales organization to highly skilled technicians to service your vehicle, and on demand parts. Our goal is to be your one stop shop experts for all truckers, owner operators, fleets and companies.

What’s in it for You:
VVG is a fast paced and growing organization that is looking for candidates that are ready for a daily challenge and cannot wait to provide superior customer service both internally and externally. VVG offers fantastic Culture in an easy going family-like business as well as competitive pay, 401K W/Match, Medical, Dental, & Vision benefits.

What You’ll Do:
The Customer Service Representative serves customers by answering inquiries, determining requirements, fulfilling requests, selling parts and routing telephone calls. The Call Center Administrative Assistant jumps in and helps the operation as necessary and contributes to the overall growth and customer satisfaction of the Parts Call Center.

Job Responsibilities

• Answers customer calls, emails and texts using the Contact Center Software Application
• Efficiently provides customers with products and service information to high standards
• Determines requirements by working with customers and identifying needs
• Handles customer’s inquiries regarding all matters pertaining to transaction and sales history
• Explains new features or information to customers
• Manages and resolves customer complaints
• Completes transactions and processes orders
• Routes calls to appropriate resource if needed
• Follows standard operating procedures

Qualifications

• High school diploma or the equivalent
• At least 3 years of experience in call center or customer service environment required
• MS Office Suite Expert proficiency required
• Knowledge of commercial truck supplies, equipment and mechanical parts preferred
• Tech savvy with knowledge of telephone equipment and relevant computer programs
• Data Entry and strong typing skills preferred
• Ability to prioritize and complete multiple requests and responsibilities effectively and timely.
• Excellent customer service skills
• Excellent verbal and written communication skills
• Must have a quiet workspace location and reliable internet service
• Bilingual (Spanish/English) and or (Punjabi/English) is a plus

Compensation

• $17-22/hr depending on experience
• Non-Exempt

This job description is intended to describe the general nature, complexity and level of work to be performed by employees assigned to this position, and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.


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