Role: Office Assistant/ Customer Service Representative

Shift: 8:30 AM- 5:00 PM MON- FRI

Description:

Provide operational support to departmental projects or larger scale department/division-wide efforts.

Duties:

• Tracking information and generating reports, research and follow through, schedule coordination and database management.
• Must have 2+ years experience in specific programs or processes pertinent to
• Clerical duties.
• Handling calls
• Proactive coordination of on-time delivery for all assigned plants.
• Support the resolution situations that may jeopardize AN delivery performance and/or ability to meet customer PO must arrive by dates.
• Support Logistics team with projects that meet division goals, customer service expectations, and cost requirements.
• Must interact effectively with Third Party Providers, Quality Assurance, Customer Service Operations, Global purchasing, Finance, Customer DC Operations, Carrier Operations and Sales Management, and Division Logistics teams.
• Conduct business with the highest standards of ethical behavior and in compliance with company rules and procedures.

Specific Responsibilities Include:

• Utilization of the Transportation Management System to schedule parcel shipments including same day air, LTL pool shipments, and inbound deployment trucks from Third Party Manufacturers.
• Shipment tracking and proactive communication to internal cross functional teams and external providers.
• Validation of Top Customer on-time performance metrics for reporting cross functionally. Appointment Management for various Top Customers.
• Manage and support transportation operational and procurement strategies while maintaining the cost profile and meeting Customer Service expectations.
• Attend carrier operational meetings to provide feedback on performance.
• Documentation of Transportation Procedures in the Global Logistics Procedure Database.
• Support department with various projects and assignments as necessary.

Experience:

• Microsoft Excel and reporting tool experience
• Data Entry experience
• Experience in Microsoft Access, Power BI, SAP/ECC preferred

Job Types: Full-time, Contract

Salary: $18.56 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overnight shift

Ability to commute/relocate:

• Columbus, OH 43219: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Clerical support, data entry, MS Office, customer service, call handling

Education:

• High school or equivalent (Required)

Experience:

• clerical or customer support: 2 years (Required)

Language:

• English (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: One location

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