Customer Service Representative Job at Octagon Consulting
Octagon Consulting Broomfield, CO 80021
Description
Primary purpose is to support the call center floor/agents with account research of
account documentation and verification. Also primary responsibility is handling
clients and debtors requests. Account review, updating, and general departmental
duties. Assist with maintaining all incoming and outgoing correspondence/payments
in a timely manner for clients.
Essential Functions
1. Handle incoming mail process, incoming faxes and scanned documents
2. Review and process of check payments and walk up payments
3. Change status codes in Cubs
4. Enter notes in client database
5. Skip Tracing – Conducts record searches for vehicle plate and vin #, debtor
information, verify death records, bankruptcies
6. Verifies account balances and makes account adjustments
7. Research validation of debt requests and act as a client liaison to gather
required documents to submit to debtor’s per their requests; Prepare response
letters to debtor’s disputes and consumer letters
8. Find and retrieve information from files
9. Support call center agent’s requests regarding account maintenance
Knowledge, Skills, and Abilities
1. Intermediate level of working knowledge of CUBS
2. Intermediate level of working knowledge of clients’ needs, debt types
3. Intermediate skills of computer (internet, email, word processing), typing
skills
4. Organizational Skills
5. Proper Grammar and Written Communication skills
6. Self-Motivated
7. Takes initiative
8. Work independently with little oversight
Job Type: Full-time
Pay: From $18.00 per hour
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Administrative Assistants & Receptionists: 1 year (Required)
- Customer service: 1 year (Required)
Work Location: In person
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