JRS Pharma offers an exciting Customer Service Representative opportunity in the U.S. corporate office. If you have an eye for detail, professional style, and a passion for science, we want you on our team.

JRS Pharma is a leading manufacturer of excipients, offering a complete portfolio of solutions for the global health science industry. Our excipients portfolio includes: high functionality excipients, binders, disintegrants, lubricants, functional fillers, thickeners, stabilizers, carriers, and coatings. In addition to our wide range of excipients, we offer excellent technical support and biopharma services to address the needs and formulation challenges of our customers.

We are dedicated to serving the health science industry worldwide. Founded in 1878, the JRS Group has over 140 years of experience. Our R&D centers, production sites, and sales offices, as well as our technical support team and award-winning customer service team offer our customers the most cost-effective and fast time-to-market solutions.'

Job summary

The position requires significant interaction with the customers, as well as the sales team, in order to review and address discrepancies in customer specifications and quality agreements. Responsible for: the order processing and customer requirements for given territory(s) (Domestic and International) to ensure on time delivery, product availability, and overall customer satisfaction. This position also serves as the assistant for customer sample requests.

Summary of Essential Job Functions

• Process customer sales orders / sample orders in a timely manner
• Comply with company SOP’s and GMP standards
• Manage customer requirements
• Practice inventory management policies – FIFO
• Work with outside warehouses to ensure on time order fulfillment and inventory accuracy.
• Understanding of delivery terms and logistical planning
• Product knowledge
• Timely response to customer inquiries
• Control and organize daily critical situations to ensure quick resolutions
• Support the Sales Team, VP of Sales & Marketing Manager with forecasting and sales reporting
• Assist in coordinating the resolution of customer complaints
• Assist in the collection of overdue payments
• Other projects as needed

Minimum Requirements * 2 year Associate Degree preferred but not required

• 1-3 years’ experience in Customer Service preferred
• Knowledge and proficiency of Microsoft Office Suite recommended
• Strong verbal, written, and math skills and an eye for detail
• Capable of working independently and manage multiple priorities
• Knowledge of International Customer Service

We offer a competitive salary and exceptional benefits including 401k, medical, dental, vision, and life insurance.