EasyPay Finance is a fast-growing financial services technology firm established in 2001. We assist merchants in the automotive services and various retail sectors in meeting the financing needs of their customers. Headquartered in North County San Diego, California, the EasyPay Finance program is currently offered in 49 states where we are working diligently to provide our clients and their customers with a superior product and experience. We are committed to empowering our dedicated employees by providing competitive compensation, benefits, and incentives. When you join our company, you become part of a focused team that works collaboratively to be the best in a fast-paced and emerging market.
More information can be viewed here: www.EasyPayFinance.com (http://www.easypayfinance.com/)
We have an exciting opportunity for a highly motivated individual who thrives in a fast-paced environment.
Customer Service Representative

We are searching for a polite, professional Customer Service Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Customer Service Representative may handle a high volume of inbound and outbound calls and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
To be a successful Customer Service Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.
The position is full-time. Required schedule is S*unday-Thursday with Friday & Saturday off.*
Responsibilities and Duties:

• Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and de-escalating situations involving dissatisfied customers, as needed.
• Making payment reminder calls as well as calling customers with delinquent accounts with the goal of bringing accounts current.
• Resolving billing issues, taking phone payments, and setting up automatic payments.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Responding to customer email inquiries.
• Adhering to all company policies and procedures.

Qualifications:

• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Detail oriented.
• Proficiency with computers and strong typing skills.
• Ability to diffuse tense situations.
• Ability to multi-task in a fast-paced environment.
• Goal oriented with proven success in a performance-based culture.
• Strong time management, organizational, and decision-making skills.
• Adaptability and accountability.
• Experience in a call center environment is preferred.
• Bilingual a plus.

What We Offer:

• Compensation: $16.00 per hour, plus bonus opportunity of up to $600 per month.

• Robust health insurance including individual and family Medical, Dental and Vision.

• Relax and recharge with our Paid Time Off (PTO) Program; plus 10 paid holidays.
• Financial health with 401(k) programs and employer match.
• Take care of your emotional, physical, and financial wellbeing with access to EAP.
• We invest in your future through ongoing learning and development resources.
• Save on taxes with Flexible Spending or Health Savings Accounts.
• Peace of mind with Life and AD&D Insurance.
• Internet reimbursement - $40 per month.
• Discounts for shopping at various retailers.

EasyPay is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

• The Company reserves the right to modify, change, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is NOT an employment contract, implied or otherwise. The employment relationship remains “at will”. These job requirements are subject to change to reasonably accommodate qualified individuals.

Job Type: Full-time

Pay: $16.00 per hour

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